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Why We Need to Rethink Social Interaction in the Workplace – ReadWrite

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New Domain Extensions Are The Future for Startups - ReadWrite


Social interaction, just as the name suggests, relates to the relationships created between two or more people. It involves the interactions, communications, connections and propinquity between the people within an organization. It also involves how people act with others, as well as their reaction to how other people are acting.

These interactions form the basis of social structure, but social interaction in many workplaces is unstructured and given limited importance by many top managers. Whether we like to admit it or not, far too many companies regard employees as people who should follow orders and not question. Companies forget that we all are humans with a degree of emotions and can only truly deliver on motivation and a feeling of acceptance.

Why We Need to Rethink Social Interaction in the Workplace

Social interactions in institutions build social structures and cultures. By interacting with one another, people ineluctably design the rules and systems they seek to abide by. There are different types of social interaction in an organization. Including exchange, competition, cooperation and conflict.

Exchange

The exchange involves the interaction between parties as to what they expect from each other. This element is all about freely communicating one’s ideas. It also constitutes exchange between parties; it can be the exchange of goods or services.

Competition

Competition is when two or more people attempt to achieve a goal that only one can attain. It can also cause differences or a lack of cooperation in social groups. Competition is often a fight to control resources. It can be from the interior or exterior forces of an organization.

Conflicts

Conflict is a struggle between two or more people fighting for common interests that one can only achieve. Conflicts also arise when different parties have different opinions on something. Conflicts occur when the parties involved oppose each other in social interaction.

Cooperation

Are you all working towards the same goals? Cooperation is the process in which people work together to achieve shared goals. It is a social process that gets things done. No group can perform its tasks or goals without cooperation from the members in it.

All these types of social interactions have some significance in an institution. It’s through conflicts that people find suitable solutions, and it is through cooperation that things get done with ease. Firms should thus welcome interactions among their subordinates to come up with ideas quickly.

The traditional social interaction model sees management as the sole originator of change ideas while employees as mere implementers. With employees stationed to fear raising concerns, there is less development in organizations. Every human has a unique capability. Failure to give everyone a chance of expression deprives the organization at large of the opportunity to grow and us.

Regarding the staff’s working conditions, it is necessary to provide a favorable one to allow creativity and productivity. With the types of social interaction stated above, it is clear that social interaction is of great significance in the workplace. Here is why.

Increased Engagement and Loyalty

When employers and management regard employees’ opinions, the staff feels a sense of belonging and thus is motivated to give the best efforts. This sense of belonging allows them to share a firm’s goals with the management easily and therefore work towards achieving them. It is also easier for them to identify missteps and report to their supervisors for their betterment. They can also easily contribute innovative ideas to improve the firm.

According to Forbes, employees with social connections at work tend to be more engaged and loyal. Quality work relationships help build a strong company culture that emphasizes respect, loyalty, and trust. It provides a sense of cohesion essential for cultivating creativity, teamwork, and collaboration.

Creates Happiness

What could be more enticing than a lively working environment? Interactions among stakeholders allow people to freely express themselves not only in a formal manner but also on personal issues. It provides support and guidance in all aspects of life. When one is content with everything revolving around their lives, being able to share life with their colleagues, then they will be happy for most of their time. A happy mood encourages healthy living and, thus, productivity. When clients walk in a comfortable environment, they will be compelled to conduct transactions with your organization.

Healthier Life

Social solid connections result in happiness and content among employees. It is no doubt that when one is happy, it boosts psychological well-being. According to Mayo Clinic, adults with strong social support have a reduced risk of significant health problems, including depression, high blood pressure, and an unhealthy body mass index. Also, older adults with a rich social life and quality relationships are likely to live a longer life than those with fewer social connections. Healthy employees have higher levels of work performance.

Research by South University shows that having a more robust support network or stronger community bonds fosters emotional and physical health, an essential component of adult life.

Knowledge and Productivity Spillover

With social connections, the trained and more experienced employees can pass knowledge to the untrained and the less experienced personnel. With this attitude and cultivated culture, there is no doubt that there will be high productivity in the workplace. This structure could work out well when working in groups where seniors would nurture juniors. Employees will tend to grow fast, too, in such a setup.

Also, peer relationships between co-workers with no formal authority over one another act as an essential source of information and emotional support. Everyone can be on the same page with such interactions.

Efficiency and Effectiveness

The above four benefits fuel efficiency and effectiveness. Efficiency in an organization is the ability to utilize minimum resources to achieve organizational goals. When employees are happy, and when they feel motivated to work harder, business owners will have to cut the costs of machines, freelancers and hiring more employees. At the same time, the organization will be productive. You will have cut down costs and yield ample profits.
Effectiveness means quality output; to accomplish something adequately, producing the intended or expected results. When employees are motivated, there is no doubt they will do anything within their capabilities to create or to deliver sufficiently.

It is essential to create a workplace culture that encourages social interaction and helps employees connect. Culture will help employees establish relationships without feeling as if they are overstepping boundaries. A firm bound by traditional leadership methods needs to rethink its ways and encourage social interactions.

You can influence social connections by:

  • Creating a Social Spot
    Colleagues could agree on a social spot off work, during breaks, or sometime during the weekday to engage.
  • Celebrations
    It would help if the management organized celebrations to mark a stride or for work well done. It is during such occasions that we get to interact with our colleagues easily. These celebrations could be anniversaries, celebrating an innovation, or award ceremonies.
  • Inspire Positivity
    The human resource management team could again influence positivity among employees often. Co-workers could also do the same, inspiring each other. Encouraging each other is a method of social connection.
  • Encourage Team Building
    Team building is where a company engages its workforce in outdoor activities. The significance of these outdoor activities is to allow a change of environment, to take time off work off the pressure to boost productivity. It also helps many re-strategize and gather energy to get back to work. It may also influence creativity.
  • Connect departments
    Specialization is excellent, and it undoubtedly boosts productivity in individual parts of an organization. It is, however, helpful for the top management to consider connecting departments to allow social interaction. Social interactions, in turn, influence idea-sharing and interconnecting tasks to boost the output.

Image Credit: monstera; pexels; thank you!

Joshua Littlejohn

Founder & CEO of Norgress

Joshua Littlejohn is a writer, entrepreneur, author as well as the founder and CEO of Norgress. Norgress is a Canadian-based technology and digital media company that operates brands in business development, marketing and communications. He has written on numerous topics including technology, startups, entrepreneurship and marketing. His first book, The Marketing Fallacy, earned a Readers’ Favorite 5-Star Review seal. The book highlights how small businesses can use the power of marketing to appear like a large corporation. You can reach Joshua at [email protected]

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How Augmented Reality Continues to Transform Customer Experience?

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Impact of AR


Augmented reality (AR) is continuously paving the way for more engaging interactions between businesses and their target customers. In more ways than one, AR-based customer experience can ensure increased customer satisfaction and business conversion.

According to a study, a whopping 71% of customers have very favorable opinions about AR in the shopping experience. They say it would urge them to buy from the store more often.

Augmented Reality (AR), which works as an overlaying aspect over the appearance of the physical objects and the world at large, can enhance the perception of the real world and thus can revolutionize the customer and shopping experience.

Source: retailperceptions

With the present mobile support for a three-dimensional view of the objects, delivering AR-powered shopping and customer experience across online stores and mobile stores has become more accessible.

According to a Tractica report, by 2022, the number of monthly active users for mobile augmented reality apps is likely to reach 1.9 billion.

Augmented reality-based customer experience promises a digital shopping and browsing experience transforming the entire customer journey with either immersive attributes or more meaningful interactions or more layers of information. Businesses that employ a developer to build an AR app equipped with AR experience should insist on making things easier for the customers.

Since AR, for improving the customer experience, offers so many promises, it is essential to look at the key ways AR can transform customer experience altogether.

Removes All Pre-purchase Uncertainty and Confusion

Pre-purchase

Despite the rapid growth story of e-commerce and mobile commerce stores across all niches and categories, the confusion and uncertainty about making purchases are still dominant for most customers buying online.

Since while buying online, people cannot try the products in person, the rates of product return and abandoned carts are considerably high compared to the brick and mortar stores.

This is exactly where AR can play an essential role by bridging the gap between the physical shopping experience and the online ones. Thanks to AR, online stores and mobile commerce stores can deliver a truly feel-real impression of the purchased products.

Already many stores have started to incorporate AR for the express purpose of offering an immersive shopping experience. The IKEA furniture store right on our smartphone allows you to see each furniture piece in your room.

Similarly, several garment and fashion accessory brands enable you to visualise the items on your body. For example, Gucci offers an AR trial feature so that customers can see their sneakers adorning their feet just by capturing the feet with the smartphone camera.

Delivering a Detailed Layer of Product Information

Augmented Reality (AR), besides offering an immersive and engaging way of trying the products before purchases, also ensures feting very detailed product information to the customers instantly. The best thing is this ability made AR-powered shopping popular for offline stores as well.

No wonder that in Japan, a whopping 66% of customers now expect regular brick and mortar stores to provide AR experiences. As far as understanding the production cost of the app with AR experience is concerned, this can ensure better business conversion and hence is worth the cost.

AR-based shopping and customer service can offer a lot of information instantly and guide customers navigating in a commercial space or a destination. No wonder travel companies are now utilizing AR to deliver guided tours to their customers.

While booking bus tickets or booking tickets for a sports arena or booking tickets of flights, now AR-based displays can show you the details of every seat along with the facilities to make highly informed purchases.

Already sprawling museum premises and large indoor sites in many parts of the world are helping the incoming visitors to navigate their ways with augmented reality-based interactive maps. Airliners can also guide their customers to navigate to the right gates in quick time.

Adding More Value Through Interactive Packaging

In a multitude of ways, augmented reality (AR) is making a positive impact on customer service, starting from pre-sale orders to the actual purchase experience. Interactive packaging is the latest example of this impact.

When scanning the product packages with their smartphone camera, customers can see very detailed and multilayered visuals with a lot of additional and helpful information. This results in more purchase decisions for the customers.

Heinz uses AR-based packaging to allow customers to get a lot of helpful information when purchasing tomato ketchup, an excellent example of this AR-powered interactive packaging.

There is no dearth of brands that allow customers to scan the QR code to get more detailed information about the products they are going to purchase. In business-to-business (B2B), customer communication can be highly useful. Instead of carrying brochures, visiting cards, or business presentations, you can allow your audience to scan a code to get the details.

Futuristic AR Based Dining Experience

For food and restaurant chains to receive a continuous flow of new customers and retain old customers, providing a smooth and frictionless experience became the established norm. Augmented reality (AR) in the food and beverage industry has already proved to boost customer engagement and improve brand loyalty.

There are already AR-based menus that are transforming food ordering for customers. Besides offering interactive 360-degree visuals of the food items, the latest AR-based food menu provides multiple layers of information and interactive overlays for the customers to customize before placing the orders.

Thanks to AR scanning, the food package labels have also become more accessible than ever before.

AR Powered Travel and Hospitality

If one industry we need to name has received the most significant impact of AR technology, none other than the travel and hospitality industry. AR-powered information overlays or navigational guidance appearing right on the smartphone screens completely revolutionized the traveler experience.

The Interactive virtual tours of travel sites, hotels, and restaurants offering an immersive, 360 degrees interactive visual of the sites and ambiance of premises added value to the travel experience in a never-before manner.

AR is also ensuring a highly reliable travel guide offering route and navigation guidance in real-time. Last but not least, modern translation apps providing a real-time translation of displayed signs is another excellent example of AR’s impact on the travel experience.

AR to Revolutionize Post Sales Support

Source: techseedotme

In today’s competitive business environment, every brand needs to establish its reliability through robust and uncompromising post-sales support. Such support refers to all the activities after a product is sold or a service is offered to the customers.

Some of the crucial post-sales support mechanisms that matter for branding and customer appreciation include installation, upgrades, warranties, repairs, troubleshooting, and answering customer queries.

In this respect, remote augmented reality-based customer support has already proved to be a significant way to push changes. It helped increase call resolution at the first instance by at least 20%, and the AR-based support also helped reduce the rate of dispatching technicians by at least 17%.

AR is transforming post-sales support for brands in two significant ways through AR-powered self-service and AR-powered technical support.

Business brands are increasingly using AR to help customers with self-service support. On their smartphones, customers can get guidance through highly interactive visuals and media, screen overlays on technical aspects and quick FAQ answers.

  • AR-based Technical Support

The AR-based visual support can also help customers understand the technically demanding aspects of various products, parts, the ways they function, and the particular measures of troubleshooting and problem-solving. An AR-based screen overlay can give details of all parts along with the model number, manufacturing details, versions and the problem resolution timing.

All those bulky user manuals written in multiple languages are already on their way to exit. They are being replaced by interactive AR-powered user manuals showing minute details of every component and how to operate a device with switches, buttons and other controls. For instance, a new car owner can take interactive visual guidance on different systems and car mechanisms after purchasing the vehicle.

Conclusion

Quite convincingly, AR has transformed the customer experience across e-commerce stores, brick and mortar stores and all other B2C and B2B interactions. AR has proved to be the most critical value addition impacting the customer experience.

Wasim Charoliya

Wasim Charoliya

Digital Marketing Strategist

Wasim Charoliya is a digital marketing consultant and strategist. He is passionate about helping startups, enterprises, B2B and SaaS businesses to establish thought leadership in their industry with actionable content strategy.

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The Hitchhiker’s Guide To Survival Analysis

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Benedict Timmerman


Survival analysis is the best thing in the world since sliced bread! However, in most machine learning circles, it’s pretty much synonymous with an “# it’scomplicated” relationship status.

Survival Analysis is an Extremely Valuable Branch of Statistics.

We want our guide to better serve you as a straightforward go-to/how-to, eliminating any confusion. The guide provides a valuable resource on how survival analysis, which can be applied to — well, almost anything.

However, survival analysis is wrought with misunderstanding and misuse.

What else should I know about survival analysis?

Also referred to as “time-to-event” analysis, simply put, it’s what we find when we analyze the time it takes for something like buying a new home (an event) to happen after getting a promotion -which we call “an exposure.

Basically, it’s modeling or a set of statistical stratagems which measure the time as mentioned above to an event. Literally how long it takes for something of interest to happen. Depending on what you are studying, observing, researching, or just finding interesting- you want to know, and we can now actionably determine how long it takes to happen.

To get started, first and foremost, you need to set and formulate your research question aptly to perform a survival analysis approach.

Often, researchers will simply use ‘when’ and/or ‘whether’ terminology. But, first, the information is given — as a prediction of when and/or whether something will happen.

Then the conclusion is in a yes, or no determination. Finally, the conclusion is an analysis about how long it takes before what we want to see (the subject of interest being examined) will happen, and whether what we’re looking for will happen or not.

When you’re analyzing how long it takes for an event to happen and whether it will happen at all, it is imperative that what you want to eventually see and find is the same (equal) for all the subjects you examine.

In other words, you don’t want a sample with elements that have no chance of experiencing the event. It just won’t work.

Exposure is the point when we’re off to the races and start the proverbial research clock in order to analyze any time-to-event.

The event itself, in this case buying a new home, means simply the time needed to process and develop from the exposure which is getting that promotionthe moment when we stop the “clock.”

The time elapsed between these two points is the focus of interest which we call “the survival time.”

Survival analysis is a game-changer for a diverse variety of disciplines and areas of research.

Most experts, however, mistakenly consider survival analysis a tool solely applied to study death and disease, an accurate method to measure relapse of a medical condition, the potential hospitalization of a patient, and the mortality rate in medicine and biomedical disciplines.

Survival analysis application has thankfully spread to serve a variety of fields and disciplines, including engineering, social and behavioral sciences, even professional sports.

In engineering, this process is known as “failure-time analysis” and is mostly applied to test the durability and quality of products.

Incorporating survival analysis in engineering is valuable. For example, we see a manufacturer wants to test how long it takes for light bulbs to burn out, how often the company’s computers crash, even predict when a mechanical part like an engine head gasket will crack.

In social sciences, survival analysis is known as “time-to-event” analysis. This is because there have been scientific studies to answer queries such as how long it takes for one to get married, get a first tattoo, buy a first home, or to graduate.

Medicine and biomedical research

In addition to medicine and biomedical research, JADBio can definitively perform survival analysis on several out-of-the-box and even what one may consider ‘weird’ cases, including:

Health – Obviously, when analyzing health disciplines, we can actionably determine values such as the time to: death, device failure such as a heart pump, or simply the readmission rate of a specific subset of patients.

Market – We use survival analysis more and more in marketplace areas of research such as manufacturing or sales when we want to determine the time to: a component failure in machines, whether a certain device becomes obsolete, and how long it will take to obtain a certain patent for example.

Finance – A valuable tool in the evermore elusive waters of finance, survival analysis can be applied to calculate the time to predict when a hospital may turn a profit or report loss, calculate costs, and how often staff present burnout or should be promoted.

Social Sciences – Especially helpful in social sciences, where experts now can analyze the time to: divorce, new couples having their first or second child, and how long it will take new families to buy their first home.

Government and Social Services – Helps determine the time to: child welfare and to match children with appropriate foster parents. Used to optimize the length of stay of children in the program, to estimate participation time in various social programs, and to estimate the time it takes for various policies to take effect.

Law Enforcement – Predicts the time to: estimate the likelihood of recidivism in criminal offenders.

Marketing Operations – Performed to assess the time to: the length of participation in loyalty programs.

Sports – Sports is a field where survival analysis can really be your golden goose. Sports — that’s right. In professional sports, survival analysis will change the game when it comes to delivering results like time to: mechanical failure of race car engines, or tires in F1, and the time it takes athletes to be substituted in team sports like football.

A coach can know the best time to switch out a soccer player. Team doctors and government health authorities can accurately evaluate and certainly limit the rate of Chronic Traumatic Encephalopathy (CTE) –a degenerative brain disease observed in professional athletes, military veterans, and anyone with a history of repetitive brain trauma.

In essence, there is no differentiation to survival analysis being used as a tool whether we consider health disciplines, the global market, social and behavioral issues, or professional sports.

When researching for survival analysis — survival time is the main driving interest.

We perform survival analysis on subjects that present a delayed onset of events where our goal is to observe that specific timeframe, how long it takes for the event to happen.

It is irrelevant whether there is a positive or negative correlation attributed to the event. The event may very well be death (negative), yet it can also be a new promotion (positive).

Although initially developed in the biomedical sciences to analyze time to death either of patients or of laboratory animals, survival analysis is now widely used in engineering, economics, finance, healthcare, marketing, and public policy. Survival analysis can be used to predict when a patient will expire; when cancer will metastasize, or on anything you are trying to predict time-wise.

Our Secret Special Sauce

At the core of this work is JADBio. JADBio systematically compares the performance and stability of a selection of machine learning algorithms and feature selection methods that are suitable for high-dimensional, heterogeneous, censored, clinical and other forms of data. The data set is used in the context of providing specific, accurate, and actionable predictions.

Leveraging the advances in modern data collection techniques will produce ever-larger clinical and other large data sets. It’s imperative to identify methods that can be used to analyze high-dimensional, heterogeneous, survival data.

JADBio has a world-class team and constructs a range of machine learning algorithms capable of analyzing vast types of data providing clients with the power to make decisions and steer their respective objectives in the direction of success.

Definitions of standard terms in survival analysis:

  • Event: Death, disease occurrence, disease recurrence, recovery, or other experience of interest.
  • Time: The time from the beginning of an observation period (such as surgery or beginning treatment) to (i) an event, or (ii) end of the study, or (iii) loss of contact or withdrawal from the study.

Image Credit: Provided by the author from The Hitchhikers Guide to Survival Analysis; thank you!

Benedict Timmerman

Benedict Timmerman is a Senior IT Experience Analyst supporting Digital Giraffe’s clients operating within the AI industry. Benedict covers data and machine learning solutions, providing quantitative and qualitative analysis on the available practices, people and markets. Benedict also spearheads the company’s lead generation process for its clients designing outreach campaigns.

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Expensive Coding Boot Camps are Limiting the Tech Talent Pool

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A Labor Shortage Could Be Our Economy's Biggest Downfall - ReadWrite


Coding boot camps have soared in popularity since their inception in the early 2010s. Course Report, an organization that conducts yearly market studies on boot camps, reports that nearly 25,000 coding boot camp graduates entered the job market in 2020 — up 39% from the previous year.

With the growth in popularity, however, has come an increase in price. Course Report also reports that the average coding boot camp costs more than $14,000. As costs increase, new opportunities for students to defer payments have surfaced, such as income share agreements, or ISAs, in which students don’t pay tuition until after they land jobs.

Rising Costs Mean Greater Risk

But many payback models come with risks. For example, a recent lawsuit filed against a coding boot camp is based on claims of false advertising around job placement rates that directly impacted students’ ISAs. And throughout history, there have been many predatory educational programs that have sold lies to bring in more revenue. Such instances resulted in rulings and regulations to protect students. However, it’s still true that tech training programs in the U.S. from for-profit enterprises face a complex balance of wanting to help students access better careers but needing to generate profits and returns for investors.

The bottom line is that the tech industry needs to look to new models for teaching coding skills that reduce students’ risk and financial burden.

Workforce initiatives and skilling pathways need to be more accessible to all Americans. While traditional college or university career pathways are an excellent option for some, there’s a large and growing pool of people in the U.S. for whom earning a four-year degree is unfeasible. The cost and risk of taking out student loans is a huge barrier, and many students can’t commit the necessary time while they work other jobs or care for families.

It’s Time to Create Realistic Opportunities

Workers today are interested in reskilling for new opportunities, and companies need more skilled tech workers.

But the time and money it takes to get a degree or go through a for-profit boot camp is often not an option for many.

For similar reasons, the same individuals who can’t take the traditional higher education pathways are still being left on the sidelines by boot camps.

It’s time to make opportunities more accessible and realistic for all. Exploring the following strategies can help the tech industry reduce the risk and financial burden of gaining new skills:

1. Create and support accessible, accelerated skilling pathways.

Coding boot camps do create a great talent pool. Still, to widen that pool for tech companies and create more accessible opportunities for job seekers, the tech industry needs to support other skilling pathways, such as free and accelerated digital job training courses, that open doors to individuals often shut out of other options.

Some options are not only free or affordable, but they also offer opportunities to learn skills part-time.

Because this format breaks down barriers presented by traditional education pathways and for-profit boot camps, it’s more accessible to those looking for career changes. It can produce a more diverse talent pool for tech companies.

Plus, getting more career changers into tech means bringing a wide and diverse set of transferrable soft skills into the industry.

2. Formalize apprenticeship programs.

Apprenticeship programs are great models for opening the door to more people. They allow entry-level workers to gain the specific skills they need to fill roles at a company while on the job and earning a wage. In this way, it minimizes risks for both employees and companies.

As employees learn precisely the skills they need while on the job, they can be sure they’re not risking time, money, and effort to learn potentially irrelevant skills or skills that could become irrelevant in the near future.

Companies benefit because they can mold apprentices to whatever skill sets they need. Instead of hoping candidates’ past experiences and education will serve them well in filling open roles, companies ensure candidates can do exactly what they need to fulfill current or future job responsibilities.

3. Upskill existing workers.

Even people who are already employed with a company might be interested in educational opportunities to learn new skills or sharpen their existing skill sets. Companies looking to fill tech roles can benefit from looking within their companies first to see whether anyone desires to learn new skills and move into a more technical career path.

When companies provide upskilling opportunities to current employees, they retain the talent they already have, provide accessible opportunities for employees to develop their careers, and contribute to a talent pool that will be able to fill future skills gaps.

Conclusion

Pursuing a career in technology has long been a hefty financial commitment for students — whether they’re following traditional university pathways or paying for coding boot camps.

Meanwhile, the tech industry has struggled for years to fill its skills gap and find adequate workers. Closing the gap will require the tech industry to support more accessible, financially viable opportunities for all.

Image Credit: pepi stojanovski; unsplash; thank you!

Jeff Mazur

Executive Director for LaunchCode

Jeff Mazur is the executive director for LaunchCode, a nonprofit aiming to fill the gap in tech talent by matching companies with trained individuals.

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