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B2B Growth in the Light of Digital and 5G Era – Middle East Market – ReadWrite %

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telecommunication in MENA


The telecommunication industry in the Middle East and North Africa (MENA) region grew moderately between 2010 and 2014. Increased revenues resulted in a 1.2% compound annual growth rate (CAGR) in 2014. The market flourished even when compared to the American and European telecom industries.

B2B Growth in the Light of Digital and 5G Era

Notably, most operators have invested in mainly the fiber and mobile markets (4G and 5G). The industry’s revenue is anticipated at 1.7% CAGR, which amounts to $7.1 billion. This rapid growth can be ensured by deploying innovative digital transformation and technologies.

The Telecommunication Industry in MENA Region

MENA Telecommunication market growth in B2B, especially in the context of their ongoing Digital Transformation and the preparation of 5G network and new services deployments.

 

The Telecommunication Industry in MENA Region Image Credit: pixabay; pexels

The MENA Market Trends and Forecasting

By 2025’s end, the MENA region will mark its stellar achievements in the telecom sector. This will be done with digital revolutions and the integration of new technologies and services—the data provided below spells out the telecom industry’s potential milestones by 2025.

Mobile Subscribers

There were 375 million mobile users in the MENA region in 2017. This amounts to 64% of the total population. It is projected to increase to 69% (459 million unique mobile subscribers) by 2025.

Mobile Operator Revenues

The revenue generated from mobile users was $68 billion in 2017. Trends and forecasts show that this will become $78 billion by 2025. The operator capital expenditure (CAPEX) from 2018-2020 is $34 billion.

Smartphones Connections

In 2017, smartphone connections were 49%. This percentage will be 74% by 2025’s end.

Telecom Market in the Digital Transformation Era

  1. Evolving Core Telecom Market

  • A great demand for data.
  • The decline of voice revenue due to the high demand for over-the-top media services.
  • A challenging regulatory environment.
  1. Growth in digital services

  • Growth in B2B (Business to Business) services such as IoT, cloud, cybersecurity, and megaprojects (E.g., smart cities).
  • Growth in B2C (Business to Consumer) services such as digital across entertainment, digital lifestyle, and emerging services.
  • Growth in areas like mobile financial services (MFS), digital advertising, and e-commerce.
  1. Network Transformation

  • Deployment of new access technologies (E.g., 5G, Fiber, Edge, NB-IoT, LTE-M).
  • Network virtualization and digitization of front-end and back-end.
  • IT full-stack modernization and Exchange-to-Exchange (E2E) orchestration.
  1. Changing Consumer Behaviors

  • Demand for a seamless customer experience.
  • Increasing demand for digital interactions across the customer journey.
  • Evolution of enterprises powered by Industry 4.0.
  1. Internal efficiencies and transformation

  • Enhancement of efficiencies and agility with Robotic Process Automation (RPA), analytics, and AI.
  • Optimization of operating models and process re-engineering.
  • Culture change and talent acquisition/ re-skilling for new capabilities.

Industries that will be impacted by 5G

Energy Sector

5G technology will ensure the efficient control of energy and power production. Furthermore, it will be used to process tower monitoring and remote transmission. It will also improve security.

Manufacturing

Manufacturing 5G use cases are tied to the mission-critical concept of factory automation (the processes that must happen in extremely tight time frames to ensure revenue stability without any loss).

In this industry, 5G will also enable abilities like real-time production inspection and assembly line maintenance.

Healthcare

5G will facilitate remote telesurgery and patient monitoring. This will enable doctors to provide care from afar. The network could help augmented reality (AR) and virtual reality (VR) applications.

Smart Cities

5G will improve smart cities’ prospects, including transportation, smart buildings, and smart metering.

Transportation

Thanks to 5G, the emergence of vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) is growing faster than expected.

Enterprise concerns regarding 5G and Internet of Thing (IoT)

Concerns regarding 5G IoT
Enterprise concerns regarding 5G and Internet of Thing (IoT)                                         Image Credit: pixabay; pexels

1. IoT Use and Cases

IoT is associated with a positive investment profile. It is a key driver of the fourth industrial revolution. However, a surprising number of enterprises are still unconvinced about it.

40% of enterprises cite poor understanding of its benefits and use cases as a concern, the joint-top answer. IoT’s game-changing potential may be lost if these basic concerns are not addressed.

2. Immature Strategy

While the 5G investment is set to catch up with IoT spending over the next two years, doubts surround its readiness and relevance. 34% fear that 5G is immature, while 32% believe it is not relevant to overall technology and business strategy.

This is instructive since Telecommunications, Media and Technology (TMT) providers position 5G as much more than just a better mobile connection. Findings suggest that 5G has yet to punch its weight as a driver of strategic change.

3. Security and OPS

Both 5G and IoT will give rise to a new horizon of connectivity endpoints. While this can help catalyze new value propositions and closer customer relationships, it may also open the door to new cyber threats. Tellingly, this ranks as the highest concern for both technologies.

Enterprises also struggle to see how both technologies integrate with legacy systems or function with other emerging technologies.

Select 5G use cases for enterprise and B2B

Here are the three main pillars in which 5G might affect the use cases for KSA:

SMART GRIDS

  • Public
  • Mission-critical utilities –water active grid & energy active grid

Global electricity demand is growing at a tremendous pace. To manage this demand, new technological solutions such as smart grids and virtual power plants have emerged.

Virtual Power Plants (VPPs) are connected entities that optimize energy flow through the entire network. VPPs help owners gain maximum profit while keeping the electric network’s balance at the lowest cost available. Typically, they combine several types of resources.

LOGISTICS

Semi-Autonomous vehicles: Fully autonomous, self-driving cars may not be a reality just yet. However, semi-autonomous vehicles with intelligent driving systems installed by default will take to the highways in 2021. And by 2022, 100% of the new vehicles shipped by OEMs will have smart telematics and other connectivity systems.

New Solutions for vehicles: The greater state of connectivity will result in multiple new technological innovations and business models. These include new fleet management solutions, in-car payments and connected commerce, remote diagnostics and OTA updates, predictive maintenance, usage-based auto insurance, and more.

SMART CITIES

Smart Street Lights: A connected system that manages street light schedules, combined with LED lights, can decrease energy costs by up to 77%. This will generate a positive ROI in four years.

Connected CCTV Systems: They can streamline more data in real-time to ensure better monitoring of traffic conditions and public safety. For example, smart streetlights equipped with a video camera and/or gunshot detection sensors can deliver real-time information to officials so that they can respond faster.

Intelligent Parking: Smart parking stations can send 5G data about free parking spots and pricing straight to the driver’s onboard vehicle system. Such solutions can reduce traffic congestion by 8% and generate $93,700 in monthly revenue per parking space.

Connected Traffic Lights: New real-time traffic management systems can emerge and deliver a greater level of control over traffic flow in response to specific demand levels. The integration of 5G will allow for the creation and deployment of traffic strategies in response to real-time conditions like rush hour and congestions.

City managers could also use other strategies to prioritize public transport and optimize the overall traffic flow to reduce stop-start driving. This will reduce pollution.

How can 5G contribute to MENA operators?

1. Customized Pricing

Most providers offer multiple pricing plans with different data limits and other features. One plan might have low set-up fees and high overage charges, while a second offer the inverse.

When evaluating their options, most companies choose a standard plan rather than requesting a customized offering. This is because they lack insight into their connectivity needs and usage patterns.

Without this information, they often pay for unnecessary features, such as a data-volume allowance that far exceeds their requirements.

2. IoT Solutions

Solutions that are easy to adapt must be implemented. Real-time data analysis and the provision of rapid actions to changing needs will drive various sectors. Considering the MENA region and KSA landscape, smart cities, health care, and energy will be the leading sectors.

3. New Products & Services

With the enhancements of 5G, businesses will further change their working traditions. Virtual offices, holographic communications, and real-time live translations might easily become part of the new business environment and customer services. As Saudi is a service-oriented country, some of the new solutions could easily be monetized.

4. Smart Cities

Due to the government’s investments in improving the nation’s quality of life, there is vast potential in the adaptation of these services with a particular focus on security.

Conclusion

This article concludes that introducing the 5G network with digital reforms will create many opportunities for the MENA Region. It will assist investors and the telecom industry. Furthermore, it will lead to economic growth potent enough to enable the region to compete with the rest of the world.

Additional sources you may wish to read:

GSMA – The Mobile Economy Middle East and North Africa 2018

Ericsson, NGMN, TechRepublic, Tech Pro Research, ZDNet, CNET

TM forum Analysis, And Press Releases of Telco Op.

https://www.ey.com/en_gl/telecommunications

Additional Links on this Subject from ReadWrite:

  1. As Oil Flags, Middle Eastern Capital Flowing to IoT, Smart Cities
  2. Big Data in the Telecommunications Ecosystem
  3. Are Telecoms Being Overlooked in Smart City Deployments?
  4. Not Just Connectivity, Telecom Must Leverage the Most of IoT to Deliver Value-Based Services

Top Image Credit: jo kassis; pexels

Doruk Sardag

Digital strategy & innovation lead

Doruk Sardag is a Digital Strategy leader in Digital, and Innovation Competency in EY’s Consulting MENA. He has two bachelor’s degrees in engineering and two master’s degrees in Strategy and Finance.
Throughout his 17-year career, Doruk has gained expertise across a number of sectors, including Telecommunications, Banking & Technology, and Government & Public Sector. He has led large-scale digital strategy and transformation projects across Europe, the Middle East, and Africa and has partnered with clients to develop and implement organizational strategies as well as start-up new organizations. Doruk’s experience in diverse markets such as Germany, Turkey, Saudi Arabia, Egypt, the UAE, and Nigeria gives him a unique understanding of cultural differences and their implications when planning and executing short- and long-term strategic and innovative business plans.

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Data Privacy – Why Users Should Care and How the Tech Industry Should Safeguard Data – ReadWrite

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Nigel Cannings


It is probably obvious to most people that certain personal information should be tightly protected — especially bank details, health records, and passwords. The motivation might be to protect us from criminal activity, embarrassment, or just because it is not anyone else’s business. Users should care about data privacy — and the tech industry should safeguard your data.

It’s essential to understand that ALL personal data is now the fuel of the digital economy.

And that means that there is an entire industry worth billions of dollars devoted to finding everything out about YOU. Your friends. Your shopping habits. Where you live and who you live with. Everything is up for grabs and harnessed for one simple reason.  To make it easier to target you with adverts persuading you to buy things you might not purchase otherwise. 

Data Privacy – Why Users Should Care and How the Tech Industry Should Safeguard Data 

We all know about adverts that follow us around the Internet (a process known as remarketing). Many people have stories about how a conversation with someone about buying something or maybe seeing a movie, somehow led to an advert about it.

They are convinced that their phone is listening to everything they are saying. And, your phone IS listening – but not for the reasons you think. Actually, it’s down to the incredible power of today’s predictive algorithms. They probably know more about what you will want to do or buy next than you do. Based on billions and billions of interactions observed from other people just like you.

Some big life and tech industry questions

The big question is: if you know that your “important” information is protected, does tracking matter? Should you care if your other data is being used to track you? Especially if it results in free or low-priced apps that make your life easier or more pleasurable. Be it Facebook, Instagram, Gmail or Uber.

The first issue is simply a very human one. “I’m just not sure that I’m that comfortable with someone having access to everything that I’m doing.” No one reads 1984 and thinks that seems like a wonderful way to live. It just feels wrong.

There are real and practical data issues that need to be addressed.

There is a lot more at play than simply being sold a new appliance. We now know that democracy itself can be manipulated by the very technology that also sells us washing powder.

1960’s Simulamatics Corporation

The idea is not new. It actually goes back to the early 60s and the rise of the Simulamatics Corporation. It came up with the idea of identifying groups of people and computerizing them so that their behavior could be predicted.

The computer power and availability of data was a fraction of that available today. But the idea was there. And if you believe the Simulmatics Corporation, their data and predictions were enough to forecast and swing elections. (For more information on the dawn of this type of data science, read the fascinating If Then by Jill Lepore.)

Cambridge Analytica

Fast forward to the present day, and we are still feeling the effects of the Cambridge Analytica scandal. Where the process of mining publicly available data, made it possible to push one country to break with its largest trading partner. And another to elect the worst or best President it has ever had.   

One wryly amusing side story from the Brexit campaign is that contrary to popular belief, Cambridge Analytica had no involvement in that campaign at all, according to a three-year probe by the Information Commissioner.

However, they did find that “there are systemic vulnerabilities in our democratic systems” caused by the availability of personal data. That alone should be enough to make us demand that our data is better protected and regulated.

Things are changing. Slowly. And not always in ways where the motives are entirely transparent.

Convenience – not always benevolent

Take two recent examples – Apple vs. Facebook and Google against everyone else.

Apple vs. Facebook 

In its latest update to its mobile operating system, iOS 14, Apple has released a new security feature that centers around the IDFA (Identifier for Advertisers — Look it up — too good to miss).

Oh, Joy!! This is a unique identifier for every iPhone and iPad, which allows advertisers to track the effectiveness of their advertising. Apple has decided to make this an opt-in feature for users. It supplies a one-time pop-up box that asks users whether they want to be tracked by Facebook or not. Verizon has made it so on their phone system — you can opt-out.

On the face of it, it seems obvious, why would you wouldn’t want to be tracked?

Mark Zuckerberg, not perhaps someone you would normally feel sympathy with, says this change “threatens the personalized ads that millions of small businesses rely on to find and reach customers.”

The reality is that Facebook also owns Instagram and WhatsApp, and Apple owns iMessage. 

Facebook sees the changes, not as a way to protect consumers, but to cripple Facebook. “Apple has every incentive to use their dominant platform position to interfere with how our apps and other apps work, which they regularly do to preference their own.” 

Google vs. Everyone Else

Google controls the world’s most popular browser, Chrome, and has announced that it is implanting sweeping changes to “third-party cookies.”

These are the nasties that track you across the internet. When your browser knows that you were recently on Site A, looking at a particular product, it can shove an advert at you to tempt you to buy the same thing. 

The proposal is that these cookies will be replaced with a type of group ID. This identifies you as part of a particular “tribe” of people who Google thinks have similar interests. Google will supposedly stop third-party cookies — SOMETIME NEXT YEAR — 2022. They will already have all they need in their data storage by then.

We only have to wait another year for the implementation by Google

It sounds fantastic because third-party tracking is considered to be one of the most intrusive aspects of web browsing. Why? Because it sprays your data around the internet in an unregulated manner, leaking privacy with every new site you visit.

So — after another year — the change will dramatically limit the ability of almost every company on the internet to target specific ads at you. Because they will no longer be able to rely on collecting data second-hand through third-party cookies.  

Best for Google

Except for Google. Who is one of the largest collectors of *first* party data on the internet? Google collects data from your searches through Gmail and Google Maps. If the company’s ability to target you is better, and everyone else’s is worse, surely this means that more money gets spent on Google ads, at the expense of other advertisers?

What both cases show is that it is unlikely big tech companies will act in your best interest when it comes to the management of personal data.

Especially if that personal data is what fuels their bottom line. Is a degree of regulation and perhaps some technology rethinking needed?

Europe has led the way to protect private data — GDPR

Europe has led the way in terms of the regulation of private data, and the General Data Protection Regulations (GDPR) is probably the most comprehensive data privacy law ever enacted.

But does GDPR have any real teeth?

It is estimated that $9 billion was spent in preparation for GDPR. For the last calendar year, DLA Piper estimates that fines across the whole of Europe stand at about 114m Euros.

With the enormous focus on data privacy — that fines can be up to 4% of global turnover, it doesn’t seem that GDPR hasn’t quite got into its stride yet.

Data Privacy – Consumer — why you should care. in the

The future of data privacy probably rests in the hands of the consumer. And the willingness of all of us to pay for the services that are subsidized by the money made from our data.

Tim Berners-Lee, famously the inventor of the World Wide Web, has gone on a mission to reclaim personal data with the idea of data “Pods.” These pods put personal data is in the hands of the individual, and are only handed out on a very selective basis. For this to work, we need to rearchitect the internet. And consider how far convenience trumps privacy.  

Think about something as simple as email. Who doesn’t love being able to go on to Gmail and search for email? Or start a new email and have Google suggest whole sentences for you?

All of this connection relies (today) on Google having full access to your data.

What about Alexa? How great to walk into the kitchen, and switch on the radio. But more than 20 times a day, that same Alexa device is activating and sending data to Amazon accidentally: And somewhere in an office block in Romania, someone is listening to it.

To secure our data, we must start to think more about local processing of data. Including searchable encryption and homomorphic data processing. All ways of minimizing data leakage. It can all be done. And we can do much of it right now. 

But it needs someone to pay. For all our talk about how we want our data to stay “ours,” it is our data that is picking up the tab right now.

Image Credit: andres ayrton; pexels; thank you!

Nigel Cannings

CTO at Intelligent Voice

Nigel Cannings is the CTO at Intelligent Voice. He has over 25 years’ experience in both Law and Technology, is the founder of Intelligent Voice Ltd and a pioneer in all things voice. Nigel is also a regular speaker at industry events not limited to NVIDIA, IBM, HPE and AI Financial Summits.

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Technology Isn’t Always Productive – Here’s How to Use it Appropriately – ReadWrite

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Technology has revolutionized the way we live, work, and play. It’s a field of miraculous, magical developments that always have the power to help us save time, do more, and ultimately become more productive.

Right?

Technology Isn’t Always Productive

You might have had some experiences with technology that make you question whether a new app, a new gadget, or a new system is actually adding value to your life.

For example, you might have upgraded to a new project management system that ends up taking twice as much time to use. Or, even more commonly, you might have found yourself endlessly scrolling through your Twitter feed in the middle of an important project.

As a generalized, overarching trend, technology definitely makes us productive.

We’re capable of far more than we were even 10 years ago, and new industries and opportunities emerge every year from new tech. But technology isn’t always productive – in fact, it can sometimes rob you of productive time.

What steps can you take to ensure that all your technology choices end in higher productivity (or at least neutrality)?

Here’s How to Use Technology Appropriately

Outline Your Goals in Advance

Before adopting any new technology, it’s important to outline all your goals in advance. What, exactly, are you hoping to achieve?

Many new technologies make vague promises about making your life better, and many consumers end up buying those products because they seem, in some ambiguous way, “better” than what you currently have.

For example, you have the option to upgrade your refrigerator to a smart fridge. But what are you actually hoping to achieve from this upgrade? Do you want your food to spoil less often? Do you want to stay better organized with your food purchases? A refrigerator upgrade may not be necessary to achieve these goals.

What does productivity mean to you?

You’ll also need to think about what “productive” actually means to you. If a piece of new technology improved your productivity, what would that look like? Some technologies automate or simplify some aspect of your job (or life), only to introduce new problems.

For example, you might develop an algorithm that automatically generates a reading list for you – but it doesn’t always work quite right, so you have to sort through the list manually. You’ve saved an hour on task A, but you’re spending an hour on a new task, task B.

The clearer your goals are, the less likely you’ll be to use technology that has a net negative effect.

Rely on Objective Data

When choosing new technologies and evaluating their ability to improve your productivity, you need to rely on hard, objective data. What, specifically, is this improving and how much is it improving it?

This will help you filter out:

  • Cognitive biases. Human beings aren’t very logical creatures. We’re afflicted with a variety of cognitive biases that can distort how we perceive things.
  • Subjective feelings. You might feel like your phone is making you more productive, but the data may say something otherwise. This frequently happens with new acquisitions; we often like to justify our investments and pretend there are benefits when there aren’t any.
  • Claims and anecdotal reports. Tech companies often promote their products by citing good reviews and happy customers. But anecdotal evidence and personal claims rarely tell the full story.

Always Review Your Options in Depth

When searching for new technology, you’ll probably have many options to choose from. There are dozens, if not hundreds, of competitors in almost every imaginable niche, so it’s important to review your choices carefully before making a final call.

Consider these choices for your technology:

  • Features and functionality. What does this product have that other competing products don’t have? Even more importantly, what does it do to boost your productivity?
  • Flexibility and scalability. How much can this product change, grow, and evolve with your company? This is especially important if you’re going to scale your business.
  • Intuitiveness and learnability. How long will it take to learn how to use this system properly? Low intuitiveness can compromise even the best tech investment.
  • Ratings and reviews. When combined with other considerations, ratings and reviews can be valuable in helping you make up your mind.
  • Objective metrics. More importantly, though, you’ll need to look at the numbers. How many hours could this save you? What new tasks will it require?
  • Costs. There may be a new app or gadget that can boost your productivity by 10 percent. But if it costs $10,000 a year, it may not be worth it. Consider the costs as well.

Automate Whatever You Can – but Understand the Limits

Automation is one of the best ways to save time and increase productivity in a business environment. Accordingly, you should strive to automate whatever you can.

That said, there are some limitations to what you can automate effectively. Automation relies on predictability and consistency; in an environment with unknown variables or areas that require human creativity, automation becomes less practical.

Excessive automation can also compromise certain aspects of your business; for example, you might be able to automate all your email marketing and sales campaigns, but it could turn people off for being too repetitive and “cold.”

Minimize Apps

For the most part, you should strive to limit the number of apps you rely on, both to simplify your infrastructure and to minimize time spent jumping between systems.

You can do this by consolidating the functionality of several apps into one, relying on integrations to send data to and from various apps, and by resisting the temptation to buy new apps just because they’re new and look cool.

Set Limits and Restrictions

Some apps and devices make it hard to be productive because they occupy too much of your time or interfere with your life in some crucial way. Accordingly, it’s advisable to set limits and restrictions for yourself, sometimes within the apps themselves.

For example:

  • Screen time. Most smartphones and modern devices have built-in settings and apps to help you track your screen time. You might even be able to limit it. This is especially important for apps and devices that tend to distract you or pull you away from more productive work.
  • Notifications and distractions. You should also be aware that even one small distraction has the potential to harm your productivity for nearly an hour; it takes time to build focus and momentum, and even a seemingly small distraction can ruin that. Turn off notifications wherever and whenever possible and consider closing out apps that might distract you (such as your email account during a busy workday).
  • Communication. Communication is valuable in any workplace or home, but modern technology makes it all too easy to get in touch with someone – even when they’re busy. Don’t drop everything you’re doing every time you get an email, instant message, or request for a video call; use your communication apps intentionally and mindfully.

Measure and Reflect

Rely on a combination of built-in tech tools, time trackers, and other analytics dashboards to keep track of your productivity and your progress. How are you using the various tools available in your arsenal? How much time are you spending on various platforms and on screens? How many hours are you working and how much were you able to get done?

Consistently measure your productivity and observe how it changes over time.

Don’t just assume that a new piece of tech is boosting your performance; try to prove it. If it’s not working for you, consider cutting it and moving onto something else.

If you aren’t careful, a new app, a new gadget, or another high-tech investment can end up working against you, either by distracting you, interfering with your work, or making something you were already doing harder.

As long as you think critically about your new tech adoption and continue to be discerning in your tech infrastructure, you can end up benefitting from new tech.

Image Credit: curioso photography; pexels; thank you!

Timothy Carter

Chief Revenue Officer

Timothy Carter is the Chief Revenue Officer of the Seattle digital marketing agency SEO.co, DEV.co & PPC.co. He has spent more than 20 years in the world of SEO and digital marketing leading, building and scaling sales operations, helping companies increase revenue efficiency and drive growth from websites and sales teams. When he’s not working, Tim enjoys playing a few rounds of disc golf, running, and spending time with his wife and family on the beach…preferably in Hawaii with a cup of Kona coffee.

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Top No-Code Tools to Automate Your Approval Process – ReadWrite

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If your business hasn’t automated its approval process, you’re probably losing valuable staff time to repetitive tasks. Approving timesheets, time-off requests, purchase orders, work orders, and more involves processes with many steps. In fact, just the act of sending emails to verify approvals can eat into your staff’s time.

Creating apps that automate your approval process no longer requires a web developer, thanks to the array of no-code tools available. These tools feature easy editors with drag-and-drop functionality that allow anyone to create an app and a workflow that automates the approval process. 

Available at various price points, any one of these apps could streamline approvals and pay off in many other ways for your business.

The Best No-Code Tools that Automate Your Approval Process

No-code tools that can automate your approval process run the gamut from user-friendly options for small businesses to more comprehensive platforms suitable for large enterprises. Whether you’re looking to create one app or want to design dozens that can handle every facet of your business, these no-code tools can help.

JotForm Approvals

JotForm Approvals streamlines the approval process without the need to do any coding. The drag-and-drop interface makes it easy to set up a workflow that includes approvers, conditional branches, and automated emails.

With the JotForm Form Builder, you can easily build an online form to quickly collect submissions. Those submissions might be timesheets, work order requests, inventory purchase requests, or any other type of request that requires approval.

Once someone completes the approval form, the submission triggers the approval workflow you created. JotForm Approvals makes it easy to track and manage the process, and the automated tasks prevent staff from spending time sorting requests, following up on missing information, and so on.

You can set up your approval process to send automated emails to approvers when they receive a new task. And as tasks are approved, form respondents will receive an automated email notification. 

Approvers don’t have to manually draft and send emails, so they can stay focused on the work of approving requests, rather than all of the repetitive work that goes along with approval.

All approval requests are saved in a central location, further saving approvers time. Information gathered through forms populates a database in JotForm Tables that supervisors and approvers can access for a broad-picture view. 

The database makes monitoring the entire process simple, and supervisors can potentially spot problems and holdups early on in the process.

The JotForm Mobile Forms app, which is available for free on iOS or Android, enables approvers to manage both forms and approval flow from their phones.

JotForm Approvals is free.

Checkbox

Checkbox features a convenient drag-and-drop design that makes for easy and fast workflow automation. This app enables you to create parallel workflows, including reminders, scheduled tasks, and approvals, to keep your business running smoothly and efficiently.

Checkbox’s predetermined logic options make for streamlined processes that are accurate and appropriate. Including calculations, digital spreadsheets, if-then logic, and decision-tree logic in your workflows help to avoid holdups and reduces the demand for staff to make decisions and sort requests manually.

This no-code platform is comprehensive. Not only does it handle workflow creation and approvals, but Checkbox also features a calculation engine capable of creating complex rules and logic. 

The dashboard and analytics help you identify what’s working and how to improve your business, while integrations with other tools make Checkbox a seamless addition to your existing business technology and systems.

The template gallery is loaded with templates to save you time and make the automation process faster. You can easily customize templates for common approval situations, like performance reviews, document execution approvals, and expense approvals.  

Checkbox offers a 14-day free trial, so you can experience it for yourself at no risk.

Decisions

Decisions is designed for fast implementation, so you can automate all of your business systems. Its rules-driven automation can pivot with the changing business environment, so you can establish systems that will adapt to shifting regulations, demands, and more.

This no-code platform includes powerful and comprehensive features, so you can rely on it for all of your automation needs. There’s no need to worry about integrating other tools or dealing with compatibility issues.

The Decisions visual designer is user-friendly, relying on graphics so that anyone — with or without coding or IT background — can automate processes. The Workflow Engine boasts more than 3,000 pre-built steps, making it easy to create workflows and processes that automate everything from work orders to vacation requests.

The drag-and-drop interface makes building custom reports simple, so you can access the specific information you need for a project, investor, or meeting. With such easy access to trends and business metrics, this platform can help you address processes that aren’t working and improve those that are.

Decisions goes beyond your typical automation platform with detailed reporting and built-in testing and debugging capabilities. Whether you’re just getting started with automation or are working with complex configurations, these testing options can help to head off trouble before you put a process into place. 

You can even create permanent rule and workflow unit tests that automatically run with any rule changes. This ensures that your processes perform the way you want them to and allows you to spot errors early on before they become costly mistakes.

With its extensive functionality, Decisions stands to save businesses significant time. It’s well-suited for large-scale enterprises looking to automate their approval processes and systems across their operations. 

Pricing starts at $4,839 per month for a single server with unlimited users. Enterprise pricing details are available upon request.

Rindle

Rindle, a no-code automation platform, allows you to build processes that enhance your business and your team. Trusted by top brands like the YMCA and AudienceView, Rindle features an easy-to-use dashboard and versatile capabilities.

With Rindle, you can create rules that will guide each step of your workflow, including your approval processes. The rules are customizable, so you can implement the steps and requirements that make sense for your business.

You don’t have to be a coding expert to work with Rindle. It comes equipped with more than 20 no-code triggers, the ability to use “and” and “or” logic for conditions, and more than 30 no-code actions. This simplifies the process of building your workflow and rules.

The Rindle dashboard resembles a card system like Asana or Trello but with more sophisticated capabilities. While you can still assign tasks and deadlines, the automation you set up can also create subtasks and take over some of the work.

You can use Rindle to create rule-driven workflows for your approval process. Whether you’re sorting emails based on the responses provided or need to ensure that requests requiring multiple approvals get in front of the right people, this platform can simplify the process and make for faster, more accurate results.

The Rindle Professional plan costs $9 per user, per month, while the Business plan costs $20 per user, per month. All plans include a 14-day trial.

Quickbase

Quickbase allows you to automate business processes without requiring any coding. The drag-and-drop visual builder is very user-friendly, and it helps you visualize how an app will function.

With Quickbase, you can upload data from a spreadsheet or by copying and pasting, to create a database. You can then build an app with that data.

When it comes to automating your approval process, Quickbase’s task management is highly customizable. Automated notifications, reports, and approvals can improve efficiency and keep your business operating smoothly, while reducing the time staff spend on standard tasks. 

Quickbase offers a library of templates that can help you set up automated processes, so you don’t have to create a custom app.

The platform also integrates with various popular services, including Box, Gmail, Google Drive, Salesforce, Zendesk, and more.

Quickbase offers a 30-day free trial, and there’s no credit card required to sign up for the trial. Pricing is customized; contact the company for more info.

Flowfinity

With the Flowfinity platform, you can create custom apps for enterprise-grade solutions. Top businesses, including Ford, Campbell’s, Pepperidge Farm, and more, trust  Flowfinity.

The visual interface is simple, so it’s not overwhelming, but it’s also highly versatile. You can publish apps instantly, and they’ll be automatically installed to save you time. Dashboards allow for data visualizations so you can monitor your business and app performance.

Flowfinity’s point-and-click editor simplifies the process of building an app. The apps are automatically published for users, who might be in the field or in the office. 

The apps centralize your data, no matter where your users are located, and integrate it with your backend systems. From there, you can create reports, custom PDFs, export the data as a CSV file, or visualize and analyze it right in your dashboard.

Creating an app with Flowfinity helps to facilitate information flow while eliminating manual processes. You can use these apps to automate your business processes, including streamlining the approval process. The result is enhanced productivity and accuracy, as well as time-saving benefits for your staff and business as a whole.

In addition to automating approval processes, you could potentially use these apps to automate many other processes. Features like skip logic, barcode scanning, personalized emails, and the ability to create custom workflows mean there are potentially endless ways to apply these apps in your day-to-day operations.

Flowfinity offers a 14-day free trial and doesn’t require any credit card information to sign up for the trial. Pricing details aren’t available online.

Kintone

The Kintone platform simplifies the process of building the custom apps your business needs. This no-code platform doesn’t require any IT or third-party developer assistance, saving you time and money.

Kintone offers a library of more than 1,000 new apps that can serve as a starting point. The apps are all free and customizable, so you don’t have to build an app from scratch. 

You can create apps to automate your business approval processes, make for easier inventory management and ordering, facilitate time-off request approvals, and so much more.

As you build, you can also explore the wide selection of available extensions, including very popular programs like Dropbox, Evernote, Eventbrite, Gmail, HubSpot, and more. These extensions can increase your app’s functionality, ensuring it works with the other programs you’re already using for seamless integration with your business.

While Kintone makes the process of building apps easier, it also serves as a central dashboard so you can conveniently access all of your data.

Its in-database collaboration option allows you to easily search, read, and join conversations, which helps keep all of your team members on track and up to date. Teams can communicate through threads, in-record comments, user profile walls, and private messages, ensuring those conversations are stored and available when needed.

Accessible on an internet browser, Kintone is also available as an iOS and Android mobile app, so you can always stay connected.

A professional Kintone subscription starts at $24 per month, per user, with a minimum of five users. Discounted nonprofit and education and government subscriptions are also available.

Kintone offers a free trial that doesn’t require a credit card for signup.

Open as App

With Open as App, you can use your existing data to create an app. This platform pulls data from Excel, Google Sheets, or a database, all without any coding needed.

Once you’ve created your apps, it’s easy to manage them through the centralized dashboard. The dashboard gives you control over rights, security, and access settings. Your app will be visible only to you, and you can decide when and if you’re ready to share it with others.

With Open as App, you can automate your business processes, including approvals. It’s possible to automate time tracking sheets, quote follow-ups, approval notifications, sales system updates, and more. The apps themselves, can include automation like push notifications and automated emails, making them extraordinarily efficient.

Open as App helps you design four different types of apps:

  • List apps convert your data into apps that are easy to access both online and offline. Users can update reports and databases, filter data according to specific criteria, and update the data.
  • Dashboard apps make it easy to access your Excel or Google Sheets dashboards right from your phone. Charts update automatically, and you can customize colors and chart types.
  • Calculation apps make it simple and intuitive to use complicated spreadsheets. Formulas from your spreadsheets are automatically added to an app, so other team members can use the formulas and logic.
  • Survey apps make gathering survey information easier and more efficient. With this app, users can quickly fill out survey information on their phones, increasing the response rates.

While you can build a custom app from scratch, Open as App also offers a wide assortment of apps online. They can serve as an inspiration and are available publicly, so you can see what’s possible with Open as App and what type of app might work best for your business.

Open as App offers a free plan that allows you to create one app and share it with one user. The Business plan, which allows you to create 10 apps and share them with five users, costs $106 per month. A custom Enterprise plan is also available.

Choosing the Right No-Code Tools for Your Business

With so many no-code tools available, whether you’re running a small startup or a larger enterprise, you can find a tool that has the functionality and capacity you need. 

Choosing the right tool for your business.

When choosing the best app, you’ll start by outlining the processes that you want to automate and the other potential uses for apps within your business. Many of these tools can help you create apps for all sorts of purposes, so write up a list of potential apps and look for a tool that can help you create those apps.

Many of these tools feature pricing that depends on the number of seats or the number of users.

It’s helpful to review the roles that each employee in your company will play, whether that’s developing an app or using an app. Having this information can help you assess both pricing and value as you consider these different tools.

Automation gives you accuracy, productivity and costs savings.

Keep in mind, too, that automating the approval process (and other business processes) pays off in enhanced accuracy, productivity, and cost savings. While you might invest in a no-code tool to develop the apps you need, remember that it’s really an investment in your business’s success and efficiency. 

Image Credit: cottonbro; pexels; thank you!

John Boitnott

CEO, Boitnott Consulting LLC

A journalist and digital consultant, John Boitnott has worked at TV, print, radio and Internet companies for 25 years. He’s an advisor at StartupGrind and has written for BusinessInsider, Fortune, NBC, Fast Company, Inc., Entrepreneur and Venturebeat. You can see his latest work on his blog,
jboitnott.com

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