Connect with us

Politics

A Step-by-Step Guide to Protect and Enable Your Remote Workforce – ReadWrite

Published

on

Alyse Falk


With more employees working from home today, it’s becoming harder to protect and enable a geographically distributed workforce. Remote work poses unique security challenges and risks that must be faced by employers. Also, companies must consider individual requirements of their employees workers, from enabling secure and fast Wi-Fi connection to ensuring employees feel engaged and motivated.

To help you mitigate security risks and enable your remote employees to work from the comfort of the homes, we’ve created this step-by-step guide. You’ll find the best remote workforce security practices and proactive measures you can take to keep your remote team engaged.

Step 1. Connect Your On-premises Infrastructure to Cloud

Cloud storage eliminates all data loss risks typically associated with local storage. Also, cloud storage is extremely reliable and safe in terms of data breaches and cyberattacks.

The benefits of cloud storage extend further beyond enhanced security. First off, cloud storage is generally more affordable, because cloud providers distribute the costs of their infrastructure and services across many clients. Also, cloud storage allows you to save more physical space and eliminates the need for hardware maintenance as much of your hardware won’t be necessary.

Another benefit of cloud storage is its mobility. Cloud storage enables us to work efficiently no matter the physical location.

Use cloud or web-based storage software that allows sharing and editing documents. Educate your employees on the benefits of cloud storage and develop guidelines for using cloud services.

Step 2. Review Which Software Your Remote Employees Need

After you’ve decided on your cloud storage policies, review which software your remote employees need to work productively from home. It’s easy to get lost in different types of software for remote work because there are just so many of them. Let us talk you through the most effective types of software your remote employees will need to stay productive.

Remote Desktop Software

The remote desktop software allows you to connect to a computer in another location for business purposes like file transfer, remote control, or desktop sharing. As a bonus, you can use remote desktop software for troubleshooting customer issues.

Group Chat Apps

When working remotely, you want to enable communication between your team members. That’s why you have to choose which team chat app to use unless you want to go all old school with using email for business communications.

Video Conferencing Software

When texting can’t fully replace the magic of human communication needed for productive work, video calls are certainly helpful. Video conferencing makes you feel like you’re in the same room with your co-workers and brings in the spirit of corporate culture essential to stay productive.

Screen recording tools

Sometimes, your employees will need to send screen recordings to each other. Choose screen recording tools that are super easy to use and offer extra features, like built-in annotations.

Additionally, ensure all of your employees have access to particular software they need to do their part of work effectively. Audit the software you use in the office and decide on how to provide easy access for remote employees.

Step 3. Set up Two-factor Authentication

Remote work requires extra security protection as there are more chances of security breaches and data leaks happening. Two-factor authentication (2FA) is a security method that requires users to provide a second piece of evidence (besides a password) before they can successfully log into the account.

Passwords are not sufficient enough to keep our data and accounts safe. Ultimately, 2FA is a second level of protection that helps prevent unauthorized access if the account information has been compromised.

Studies suggest that setting up multi-factor authentication can block over 99.9% of account compromise attacks. This means that two-factor authentication has the potential to bring the chance of stolen credentials within your organization to a minimum.

Step 4. Be Careful Allowing Your Employees to Use Their Personal Devices

Developing policies to address the use of personal devices for work-related purposes is the next step to protecting and enabling your remote workforce.

Experts claim that employees performing everyday work-related tasks on their personal devices present the highest cybersecurity risk. This risk increases dramatically when employers fail to establish policies on how to use personal devices for work-related purposes.

Besides developing and implementing policies and guidelines, you must figure out a way to recover data for departing employees. Let’s say one of your remote workers resigns or gets fired. What then happens to all the files a person has access to and stores on their laptop? Cloud-based storage is a part of the solution. Besides, you’ll have to establish a data recovery policy that works best for your business.

Step 5. Determine which endpoint protection your remote workers must use

After you’ve figured out the rules your remote employees should follow to do their work with the convenience of personal laptops, it’s time to determine the security policies they should follow.

The first thing you should do is identify which security software suits your remote workers must install on their personal devices. As a general security measure, all of your employees must enable the following software:

  • Firewall
  • Antivirus tools
  • Malware detection software
  • Cloud-based storage

Next, educate your employees on the best cybersecurity practices. You can use this list as a reference.

  • Educate your employees on the importance of creating strong passwords/passphrases or using 2FA for work and personal accounts.
  • Educate your remote workers about domain spoofing.
  • Educate your employees about phishing attacks and ways to prevent them.
  • Always use encrypted video conferencing and team chat apps.
  • Educate your remote workers on the importance of regularly installing software updates.

Step 6. Ensure Secure and Fast Wi-Fi

Did you know that 81% of chief information officers report their company experienced a Wi-Fi-related incident in the previous year? Using unsecured Wi-Fi networks increases the chances of security breaches, data leaks, and third-party control. That’s why the next step you should take is ensuring your remote employees have access to a fast and secure Wi-Fi connection.

The easiest solution is requiring your remote employees to use a virtual private network (VPN) when they work from home or, especially, from public spaces. VPN works by routing the device’s internet connection through a private server.

A VPN makes it impossible to track data as it technically comes from a VPN rather than a user’s computer. Remote workers’ connections, the, remain private and anonymous no matter the network you’re using.

You can use VPN to shield one’s browsing activity from cyberattacks, prevent data leaks, and enable safe data transfers.

Step 7. Develop a contingency plan for risk management

Developing a contingency plan is the final step to protecting and enabling your remote workforce. A contingency plan is a fundamental risk management tool as it foresees potential threats and guides remote employees in stressful situations.

For example, in case your remote workers lose their laptop with sensitive work-related information stored on it, a contingency plan is an absolute must. It should describe various situations and step-by-step instructions on how to handle them effectively.

Keeping Employees Motivated in the Work-From-Home Conditions

While many employees are encouraged to work from home at first, this excitement typically wears off over time. Oftentimes, deadlines, and commitments are not enough for motivating remote employees.

How do you keep them engaged and motivated? Experts from Ivory Research suggest that most of the methods you currently employ for your in-house employees can be used to inspire motivation among your remote workers. Here are some simple methods that can be used for keeping your employees engaged in the work-from-home conditions.

  • Recognize remote employees for great work and other contributions.
  • Make sure to clearly communicate tasks you’re expecting to be completed.
  • Give your remote employees access to project updates, mission statement, and company performance records.
  • Bring remote team members together regularly and emphasize the importance of culture within your company.
  • Provide remote workers with time management tools and resources.

The Bottom Line

Remote work doesn’t have to put the security of your organization at risk. Following these steps will help you protect your company from cybersecurity threats while enabling geographically distributed teams to work productively.

Here are the top takeaways.

  • Establishing clear and comprehensive policies is key to securing your remote workforce.
  • Make sure to provide your remote employees with clear guidelines on using their personal laptops for work without posing a threat to the company’s security.
  • Leverage remote collaboration technology, including video conferencing, cloud storage, and group chat apps to enable productive work.
  • Ensure all of your remote workers have access to a secure and fast Wi-Fi connection.
  • And finally, keep your employees engaged and motivated in the work-from-home conditions.

Image Credit: Pexels

Alyse Falk

Alyse Falk is a freelance writer. She handles stories about the latest developments in the field of technology. Passionate about AI, Alyse has extensive experience writing articles and essays on data-driven analytics, cloud computing, cybersecurity, machine learning, and IoT devices. In her spare time, Alyse enjoys reading about all things innovative and in the field of technology. She also enjoys playing tennis and doing yoga on the weekends.

Politics

4 Ways Tech Can Bring a Federal Infrastructure Bill to Life – ReadWrite

Published

on

Deanna Ritchie


The stimulus bill approved by the House of Representatives in late February was the first of two major budget initiatives President Biden is seeking in the opening months of his administration. The second bill, expected soon, will address the president’s longer-range objective of creating jobs by, among other things, overhauling the nation’s infrastructure.

It’s a fact that people on both ends of the political spectrum can agree on: The nation’s infrastructure is in immediate need of an update. The most recent Infrastructure Report Card from the American Society of Civil Engineers gave U.S. infrastructure a D+ rating.

As the new administration and Congress begin the process of updating the country’s crumbling roads, dams, and electrical grids, one unsettling fact looms large: no one knows exactly how the federal government will be able to solve such a large problem. Improving the country’s infrastructure will require extraordinary levels of investment and public- and private-sector cooperation.

Bassem Hamdy, CEO ofBriq, the leading financial management platform for the construction industry, looks forward to this massive undertaking but warns of potential pitfalls. “The lack of infrastructure development in many areas may be attributed to the bottlenecks existing in construction,” he says. Easing these bottlenecks is going to require tech assistance. This article will discuss how technology can help overcome the industry’s challenges and bring a federal infrastructure bill to life.

1. Digitization

The construction industry has been notorious for relying on manual and paper-based workflows for decades. That paperwork can lead to scores of errors and delays that push projects further back from their intended completion. By digitizing all information, using paper as a backup only, information can be easily shared and accessed at all times.

Hamdy acknowledges the impact technology has already had on the construction industry, noting that “Over the last 10 years, a whole host of software providers emerged, turning paper-based workflows into digital workflows, and in the process, moved general contractors specifically to the cloud.” Moving documentation from paper to the cloud has greatly impacted project efficiency in just a few short years.

While cloud storage and instant messaging have become more widespread in the industry, other forms of technology are pushing the construction world even further into the future. One example is digital contract signing, which makes it possible for documents to be verified and signed digitally, eliminating or reducing the need for paper in most situations.

2. Automation

A federal infrastructure bill might not take into account the labor gap in the construction industry. “While the construction industry accounts for over 10 million jobs in the U.S., there is a significant labor shortage to execute the projects that currently exist,” says Hamdy. “Many of the subcontractors are typically responsible for providing labor but consistently struggle to meet labor requirements, which means that projects often fall into delay and cannot meet schedule requirements.”

Certainly, opening up new jobs is a good thing, but only if skilled applicants can fill them. One way to work around the construction industry’s labor problem is through automation. This could take the form of modular construction (think factory-produced or 3D-printed facades) or the digitization of planning, design, and management processes. Even bricklaying or road paving could be automated.

When automation lightens the workload, it frees up the construction industry’s scarce human workers to perform the tasks only they can do. One further upside: the savings that result from implementing automation could improve the industry’s often razor-thin profit margins.

3. Reduced Overhead and Improved Financial Planning

Even though the construction business is very profitable in certain areas, contractors inevitably face risks inherent to large-scale projects. Robust financial planning capabilities enable them to assume such risks and take the necessary precautions to ensure projects are successful.

Financial technology (fintech) allows contractors to more easily develop budgets and track expenses without an extensive finance background. Predictive modeling and analytics enable more accurate forecasting of cost to completion, while streamlined workflows reduce overhead costs. Both functions will help contractors keep projects within their designated budgets.

Some examples of fintech in action can be found at Harper Construction and Wescor, two companies that have seen massive savings by working with Briq. The technology has added the power of automation as well as additional tools necessary to improve financial analysis and workflows.

4. Data Analytics for Current Projects

Data provides insights for calculated decisions on how to proceed with discrete projects and the day-to-day running of their businesses. “The most important thing a contractor can use technology for is in the management of their cash flow,” observes Hamdy. Data can inform everything from the most cost-effective material choices to the most productive hours for employee scheduling.

Data analytics also helps contractors think bigger picture. “Contractors will embrace intelligent financial forecasting, data analytics, and predictive modeling to better anticipate risk,” Hamdy predicts. And as important as it is to anticipate and brace for potential risks, data analytics can also act like a compass pointing toward new opportunities. Pinpointing growth zones before they explode allows construction companies to tap infrastructural gold mines before the space gets too crowded.

The best of tech is yet to come, but what is available today in the construction sector can bring a federal infrastructure bill to life. In fact, it would likely be impossible to carry out such ambitious plans without leveraging technology in these four ways.

Deanna Ritchie

Managing Editor at ReadWrite

Deanna is the Managing Editor at ReadWrite. Previously she worked as the Editor in Chief for Startup Grind and has over 20+ years of experience in content development.

Continue Reading

Politics

Is 2021 the Year of Digital Transformation? – ReadWrite

Published

on

Frank Landman


While all large and successful organizations have already gone through significant digital transformation, 2021 may be the year that small and medium-sized businesses dive in headfirst. Are you ready to join the fold by embracing the next iteration of the business world?

What is Digital Transformation?

Digital transformation has been called a lot of things over the years. And while some would argue that it’s nothing more than a buzzword, those who are involved with it know that it’s more than conceptual. When executed with vision and precision, it can revolutionize a business from the inside out.

In the simplest form, digital transformation can be described as the process of leveraging the correct blend of digital technologies to modify existing business processes and/or create new ones. The objective of digital transformation is to enhance the customer experience and establish simpler, more cost-effective systems that streamline every aspect of value creation.

As industry thought leaders often say, digital transformation begins and ends with the customer. When businesses recognize and follow through on this idea, they can expect to yield an array of benefits, including:

  • Greater efficiency. Think about the bottlenecks in your business – the things that slow down processes, frustrate employees, and prevent you from reaching your full potential. In many cases, technology is involved. And if we dig a layer deeper, we’ll find that these technologies are outdated and/or being improperly leveraged. The beauty of digital transformation is that it allows you to fight through these bottlenecks and speed up your business through greater efficiency and output.
  • Better decision-making. It’s not enough to have data. You need to know what to do with that data. Digital transformation ensures you’re collecting and interpreting data correctly, which allows you to improve decision-making and guide your company in a better direction.
  • Enhanced customer satisfaction. Research from Gartner shows that more than 81 percent of companies are competing primarily on customer experience. And as we said on the front end of this piece, digital transformation is ultimately about the customer. By enhancing customer satisfaction, businesses can cultivate loyalty and squash the competition.
  • Increased profitability. An impressive 56 percent of CEOs say digital improvements have helped them increase revenue in the past. And as we move forward into a world where digital transformation becomes even more integral to the health and well-being of organizations, we’ll see this number grow even more.
  • Superior company culture. While customers may be the focal point, digital transformation has a positive impact on employees as well. Over time, this emphasis on digital transformation fosters a superior company culture that reduces turnover by elevating retention.

Identifying and understanding these benefits provides some context as to the value that digital transformation provides. The only question is, are you doing what it takes to yield these advantages?

6 Strategies for Seamless Digital Transformation

Digital transformation doesn’t happen overnight. It takes months and years of proper planning and careful execution. However, you can begin experiencing positive results almost immediately. Here are a few tips to help you do just that:

1. Gain Top-Down Buy-In

There is no digital transformation without comprehensive buy-in from all organizational stakeholders. And more specifically, you must begin the process with buy-in from the C-suite.

Research from McKinsey & Company finds that companies who engage the chief digital officer (CDO) at the beginning of the process are 1.6 times more likely to report successful digital transformation on the back end.

Achieving buy-in requires you to be knowledgeable and articulate in your messaging, but it shouldn’t be difficult. If you do a decent job explaining the benefits of digital transformation, the C-suite will have every reason to support the strategy.

The bigger challenge, per se, is that you’ll have to reaffirm the buy-in continually. In most C-suites, approval is not a one-and-done idea. You’ll need to show momentum and progress through objective data. Be prepared to document the results every step of the way.

2. Assign a Point Person

Don’t be fooled into thinking you can roll out an entire digital transformation strategy with a hodgepodge team of people who already have their hands in a dozen other duties and responsibilities. If you want to be successful with your approach, you should find someone who can lead the way. This may look like hiring a new person for the job or reassigning someone. Whatever the case, be sure to practice discernment.

There are a few key characteristics to look for, including a comprehensive understanding of the digital marketplace, as well as a personality that’s conducive to building rapport and moving others to action.

“For business leaders driving digital transformation, they must be able to lead change and communicate a vision to superiors, peers, direct reports, and users,” mentions Box, a leader in the digital transformation space. “They must understand the impact of a new business model. At the same time, They have to be adept at working with IT managers — explaining the big picture and negotiating specific requirements from IT.”

This person won’t be in charge of executing every element of the strategy, but they will be the ones championing the cause. Everything flows from this person, so get it right!

3. Establish Clear Vision

Your “point person” will be in charge of helping to clarify and communicate the vision for your digital transformation strategy. It’s more important that your vision is comprehensive than catchy. It should be a holistic yet specific idea that considers every aspect of the organization. This includes:

  • Branding
  • Marketing
  • Sales
  • Tech stack
  • Performance
  • HR
  • Budget and operational costs
  • Expected Outcomes
  • Stakeholder impact
  • Etc.

Your vision essentially amounts to a digital roadmap for the future. It explains where you’re going and which aspects of your organization the strategy will touch. (Which should end up being every department, element, and asset.)

4. Evaluate Current Gaps

Take a look at your current technology stack/processes and contrast this with where you want to be in six months, a year, or three years from now. Consider where there are opportunities to pivot and improve, as well as where you’re coming up short. These are your gaps.

Technological and process-based gaps are where the opportunities for significant digital transformation exist. It’s not just about replacing legacy systems and doing away with obsolete processes that no longer produce the results you need. You need to rethink your approach to certain areas of your strategy – like marketing and sales – and imagine what these areas could look like in a perfect world.

As always, think about these gaps through the eyes of the ideal customer. Every digital initiative should support the customer in specific ways. If an “improvement” happens at the customer’s expense, it’s not true digital transformation. It should start by enhancing the customer experience, then (and only then) should you consider the internal impact.

5. Set the Appropriate KPIs

Every organization goes into a digital transformation strategy with the hope that it’ll work out, but there’s a difference in hoping and knowing what’s actually happening. The best way to evaluate the success of your strategy is to set objective measurements ahead of time. Well-developed key performance indicators (KPIs) with pre-defined benchmarks give you something to measure against.

Setting KPIs begins with figuring out what you want to measure and then building from there. If, for example, you’re trying to measure the success of a new application that you’re introducing to your user base, good KPIs would include: daily active users, ratio of repeat to new users, conversion rates, abandon rates, and average time spent on the app.

Is the goal to evaluate customer experience based on a new onboarding process or customer loyalty program? Metrics like customer satisfaction (CSAT), customer effort score (CES), customer loyalty index (CLI), and sentiment analytics are insightful.

User engagement is a fun one to track. You have options such as net promoter score (NPS), traffic sources, customer satisfaction index, bounce rate, and exit rate.

If it’s the reliability of IT systems that you’re interested in measuring, you may keep an eye on specific metrics like uptime, mean time to failure (MTTF), mean time to resolve (MTTR), and mean time before failure (MTBF).

Other large-scale KPIs that touch various aspects include employee performance, innovation, operational performance, and financial performance.

6. Beware of the Shine

It’s tempting to become mesmerized by the shine of new tech and innovation. And with so many different tools and applications being released on a regular basis, it’s difficult to differentiate between the ones that have the potential to be useful and the ones that are a waste of your energy and resources. Be diplomatic in your decision-making!

Where is Your Focus?

Every digital transformation strategy will have a unique flavor. And while it’ll look a bit different in execution and application, many of the same underlying principles are present across the board. For best results, study what others are doing and view their approaches through the lens of your customer and your business. Your roadmap lies somewhere inside these lines.

Frank Landman

Frank is a freelance journalist who has worked in various editorial capacities for over 10 years. He covers trends in technology as they relate to business.

Continue Reading

Politics

When Will Chatbots Become Better Than Humans? – ReadWrite

Published

on

Nate Nead


How often do you have full conversations with chatbots? It might happen more than you think. 

These days, millions of businesses are employing chatbots for sales, customer service, and dozens of other functions, giving people the fluidity and directness of conversation without requiring an actual human agent to step in

Some of the advantages of this move are obvious; if a chatbot can automatically answer basic customer questions, you don’t have to hire a person for the role. You may also see a faster response time, greater consistency, and no fatigue or frustration. 

But if your intuitions are in line with the average person’s, you’ll instinctively feel like chatbots aren’t quite at the human level yet. 

So is this intuition true? And if not, could chatbots ever become better than humans? When can they do it? 

What Constitutes “Better”? 

These are complicated questions. They’re hard to answer in part because the utility of chatbots is so diverse; you can use chatbots to field customer service questions, generate leads, or even provide direct services to paying clients in some cases. 

But these questions are also difficult because we need to acknowledge what we mean by “better.” What makes a chatbot better than a human? 

There are several dimensions in which a chatbot could hypothetically be better than a human being, and in some of those dimensions, chatbots are already objectively superior. 

Consider: 

  • Cost efficiency. In terms of overall cost efficiency, there’s no comparison. Chatbots are irrefutably more cost efficient than their human counterparts. You’ll need to pay people hourly, or pay them an annual salary, for them to execute conversational tasks for 8 hours a day – plus, you’ll need to pay to train them. While chatbots do carry upfront costs (especially if you’re building a chatbot from scratch), they easily pay for themselves since they function automatically, 24/7. 
  • Availability. The availability factor is another consideration. Human beings get tired. They get hungry. They get emotionally exhausted. But this isn’t so with chatbots. True, you can compensate for human limitations by keeping people on rotating shifts, but there’s no true substitute for the 24/7 coverage that chatbots can provide. 
  • Range of service. When it comes to range of service, human beings are real contenders. Modern chatbots can be trained to cover a wide range of topics and help customers with a wide range of issues – but it all needs to be programmed and it all needs to be predictable. Human beings are still much better at handling unexpected situations and improvising; the artificial intelligence (AI) that dictates chatbot behavior isn’t general enough to support this. 
  • Range of emotion. The emotionlessness of chatbots can be an advantage; they never become frustrated, offended, or impatient. However, many people want genuine compassion or empathy when they’re engaging with an agent – especially in certain applications. For now, human beings are better at expressing emotion and giving people a genuine, “human” experience. 
  • Training and preparation. We also need to consider the training and preparation required to get a human being or chatbot up to speed. To prepare a human for a role in customer service, sales, or a similar area, you’ll likely need to spend a few days, or even a few weeks training them. Programming a chatbot can take even longer, especially if you’re designing one from scratch; but with the chatbot, you’ll never have to worry about turnover or retraining new people. Additionally, you may have to train an entire team of human beings, but you’ll only have to train one chatbot. 
  • Communication skill. Communication skill is often at the heart of this debate. Are chatbots capable of understanding what their conversational partners are saying? Can they respond articulately and completely? The short answer is yes. As we’ll see, modern chatbots are incredibly semantically advanced. 
  • Consumer preference. Currently, consumers overwhelmingly prefer speaking to a human over a chatbot. While consumers do prefer self-service most of the time, most people don’t like the idea of trying to express their thoughts and concerns to a robot. For this reason, human beings are still better – and will likely keep this advantage for the foreseeable future. 
  • Secondary benefits. There are secondary benefits to both human beings and chatbots. For example, human beings can learn from their conversations with customers and provide qualitative feedback you can use to improve your business. But with chatbots, it’s very simple to gather data directly from conversations, and analyze those data to form objective conclusions about your business’s position. 

The Turing Test and Eugene Goostman 

For many consumers, the true test of whether a chatbot is better than a human being is whether it’s at least indistinguishable from a human. In other words, are its linguistic capabilities strong enough that they could be mistaken for an actual human? 

This is, essentially, the Turing test – a test of a machine’s ability to demonstrate intelligent behavior, devised by Alan Turing in 1950. A machine is said to “pass” the test if humans consistently struggle to distinguish between a real human and a sufficiently competent machine. 

Chatbots have been capable of passing the Turing test as early as 2001, when the chatbot known as Eugene Goostman was developed. The Goostman bot emulated a 13-year-old Ukrainian boy, and could carry out simplistic, yet linguistically diverse conversations. Participants were unable to distinguish the bot as being a machine, though there are some limitations to consider here – for example, 13-year-olds aren’t expected to carry out conversations as sophisticated as fully grown adults. 

That said, we’ve technically had chatbots that rival human conversational ability for 20 years. Is this enough to qualify them as “better” than human, given their other advantages? 

The State of AI-Based Chatbots

The most advanced chatbots of the modern era are robust and highly useful. Microsoft and Google have demonstrated technology capable of understanding human speech on par with human error rates. The latter has also demonstrated a chatbot that can literally make phone calls and make rudimentary small talk when carrying out basic tasks like setting appointments. 

Other chatbot platforms showcase their advanced nature with customizability; businesses and individual customers can use the chatbot platform to build the perfect chatbot for their needs, training it and testing it to hone it to perfection. 

Exploitability and Visible Weaknesses

There are also some major weaknesses in chatbots that we need to consider. For example, many chatbots have built-in bias from their developers, which prevent them from providing service equally to all your customers.

Other chatbots are programmed to learn from real people; they’re adaptive, and they evolve by studying the speech patterns of others. While this can be a source of major strength, it’s also exploitable. For example, Microsoft’s Tay chatbot functioned similarly when it was released in 2016, and antagonistic trolls were quick to “teach” it how to wield racist and sexually charged language. 

Finding a way to preserve advantages without opening exploitable loopholes is a challenge that humans don’t generally have to contend with. 

Can Humans Ever Be Replaced? 

It’s clear that chatbots are already better than humans in some regards, and they’re not far behind in others. If we hold this true, the big question becomes: can humans ever truly be replaced? 

Even if chatbots became so perfect that they were unquestionably better than human conversational counterparts (with no exploitable weaknesses), there would be a portion of the population who always prefers speaking with humans over bots. There’s no guarantee chatbots will ever get to this point, but it remains a realistic possibility. 

In short, chatbots are already better than we would have thought possible just 20 years ago. Another 20 years could make chatbots indistinguishable from humans even to the most perceptive conversationalists. But for now, it doesn’t look like humans will ever be completely out of the picture for conversational needs. 

Nate Nead

Nate Nead is the CEO & Managing Member of Nead, LLC, a consulting company that provides strategic advisory services across multiple disciplines including finance, marketing and software development. For over a decade Nate had provided strategic guidance on M&A, capital procurement, technology and marketing solutions for some of the most well-known online brands. He and his team advise Fortune 500 and SMB clients alike. The team is based in Seattle, Washington; El Paso, Texas and West Palm Beach, Florida.

Continue Reading

Copyright © 2020 Diliput News.