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Things that the Year 2020 has Left Behind for Us – ReadWrite

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Things that the Year 2020 has Left Behind for Us - ReadWrite


Fireflies-these tiny little insects have intrigued me since childhood especially when I run after them. The idea of a firefly glowing in the dark has positivity to it. Have you ever wondered how they work or hve you observed the phenomenon of fireflies glowing?

“Be like a firefly, Be like that little torchbearer firefly who guides you on way out from darkness” Aiman Tahir Laghari

It seems these beauties glow in the dark as if guiding you without expecting something in return. That may sound philosophical to you — but, hey, it’s 2021 — and we are surviving a pandemic — we can be philosophical if we want to. The firefly makes me think of the ideas of Empathy, Kindness and Selflessness — which all of us need more than ever after the pandemic.

When we started in to the year 2020 — none of us expected the onslaught of the pandemic, or what it would mean to the entire world. What we were learning felt like a scene from a science-fiction movie — that the world had Halted. At least, I never thought that one day, I would wake up to a complete lockdown.

Coronavirus pandemic was like a “fear of the unknown” where not only thousands have lost a beloved family member or friend — but so many of us even lost our sole way of earning a living.

Fighting a battle of survival from an unseen novel coronavirus has been really tough on all of humanity.

To me the pandemic seemed like time had stopped and I couldn’t help but realize that we humans really take everything for granted, be it any emotion, someone’s effort or just life in general.

PANDEMIC without a doubt came upon with many life lessons. Just like every cloud has a silver lining to it (though I hate that phrase), so does a pandemic. If you want to know how pandemic has impacted us and what has it taught us then Read on.

Things You’ll Want to Take Away from the Pandemic

  • Not All Heroes Wear Capes

Yes, I would be starting firstly from this particular thing as without a doubt not all heroes wear capes. They can be just any human around you and that’s what pandemic has proved. First of all, the healthcare workers, who put their lives on the line to provide healthcare services to all those who were affected by the virus.

Putting aside their families and life, they are still working more than ever. Some people might argue that it’s their job anyway — or maybe their duty. But, just stop and think for a second, consider yourself in their shoes and think what they are doing even knowing they could lose their life — yeah, it takes huge courage.

Many in the medical fied have lost their colleagues right in front of their eyes, yet are firm to fight within the borders of their jobs and continue with it. These thoughts made me think about gaining a new definition of heroes, and I hope you will too.

What About Tech? We Can Thank Tech for Keeping Us Afloat During the Pandemic.

Let’s not forget all the tech and IT engineers here as well, who worked day and night to create software to connect doctors and patients remotely. Apart from the coronavirus affected people there were other patients of various illnesses including cancer needing dire attention too. Telehealth did play a significant role in current times as well.

  • Story of All – A Collective Narrative

We all, no matter where we live on the earth or which race, religion, ethnicity, gender, colour, age or caste we belong to, we all have been affected by this pandemic either directly or indirectly. So, for the first time, we all can completely relate it with each other and be nothing but Kind.

It was and still is a nightmare, but the promising work and delivery of the vaccines and research are giving hope to humanity. Everyone is working towards one aim e.g., to find the cure as soon as possible to eradicate the coronavirus — or at least we see the world working quickly — together — to keep the vaccines rolling out.

  • Future is not Divided but United

The buzzwords of liability and vulnerability have always been in work management. But, the outbreak of the coronavirus has proved that those words are hardly even correct, let alone concrete anymore.

As per the United Nations, approximately 25 million people all over the world are expected to lose their jobs. Everyone is going to be affected by this pandemic that includes an unemployed, low-income employee or high self-employed individuals.

Current times have shown how vulnerable we humans are, in fact, more than ever.

Considering this digitalized era, the one thing is now more clear than ever that social society net is now widening and in future work would be inclusive of all types of workers. Sanitization staff, food and safety staff, young engineers, scientific researchers and the digital healthcare providers were among the first ones to react to the pandemic.

So, in my opinion, once the pandemic is over, it will definitely widen our mutual solidarity and kinship which will allow everyone to work together for a particular cause — if we will? Will YOU?

  • Empathy, Kindness and Love Can Win

Empathy and Kindness go hand in hand. In this digital era, where we all are prone to various forms of bullying or harassment or simply negativity, the lockdown and pandemic proved that we need to break this curse.

On one hand, the pandemic had taken lives, it also allowed the best to come out of us, as humans, too. We need each other — we need connectivity

The young generation of my country has volunteered a lot amidst pandemic. From volunteering to provide rations to the people in amidst of lockdown to blood donations and volunteering online to provide psychological help the best we can.

Frontline healthcare providers are still working hard to help the country. Everyone in all countries are trying to play their part and focus best efforts on saving lives. In my country and other countries we have seen people who were cured of COVID-19 donated their plasma as well.

Online Groups

Instead of sitting idly, some youngsters even formed online groups on Facebook and other social channels in connecting everyone who needed any kind of help. The social stigma around mental health has finally made a positive turn as well. We see many free online counselling sessions for stress management — a great beginning.

Teachers

Not only this, the teachers who loved communicating and physically delivering lectures have put their best efforts forward to learn the technology and use it for the betterment of their students.

To me — the extra dedication of our teachers is a tremendous show of true empathy and kindness.

For the last year — the pandemic year (and we’re still going), it’s taught us that no matter what, it’s always Kindness, Empathy and Love that Wins, and that these very ingredients can be applied to tackle any crisis.

  • A Time of Self-Realization and Healing

We all have struggled in the year 2020 — but if you are still here and reading this piece of writing, brace yourself and give yourself a hug that you made it out of 2020.

On the one hand, you can be happy for the feeling that you are still here on this planet — on the other hand, last year gave us a chance to Sit, to Rethink, to Declutter, to Restart ourselves and our lives.

I am speaking to every person. We have all been quarantined at home — we have all been alone — we have all lost something or someone in someway. This makes is aperfect time for self-realization and for maintaining health amidst pandemic.

The quarantine really worked for me for “self-realization.” It gae me the chance to look at things and emotions which I had no courage to face and improve before. I can do better and you can too. The year 2020 just was a blessing in disguise for me and I hope you will let it be a great remembrance for you as well.

The Pursuit of Self-Realization

In the pursuit of self-realization and inner peace we may think to divide the emotions as either bad or good, sad or happy. But, I believe that these emotions of ours have more to offer us. From shallow to deep insight and realization, our emotions are there. Blessings and suffering both come hand in hand together under the veil of such pandemics.

Please take a deep breath and listen to me. One blessing in the last year is that you survived. Now ask, how will you play your part? Are you going to sit back and watch or can you take this sign from the universe and step forward and do something more with your life? No one can play your life-part better than you do.

Generally, when you have feelings that you are a failure or you have failed you are unhappy. Being stuck at home made all of those feelings worse. But, if you look deeper at your feelings — there is more to it. There is a lot to be dealt with in grief, sadness, mourning, sympathy and empathy. The BEST NEWS — if you are feeling these emotions — it simply shows that You Are A Human.

The last year has been overwhelming — overwhelming, overwhelming. But it may just mean that it’s a high time that we do our self-analysis. Have you observed the metamorphosis of a caterpillar into a beautiful butterfly? Consider, just like the caterpillar, last year was your metamorphosis phase, and you can start anew.

Take Away Note

Let’s not lose hope, optimism and empathy. Those who sacrificed their lives for us showed what the year 2020 has taken and left for us.

We all still have the chance to emerge and soar high for a better life and move forward to a better cause — especially without compromising our health in this digital era.

This mere ordinary life is not ordinary anymore as it was a part of catastrophe and we survived. We all have witnessed the horrors of a pandemic.

Even when we were scared of technology, it was a technology that gave hope. It was also the compassion that didn’t surrender in front of coronavirus.

I don’t know what exactly will emerge from this pandemic outbreak. But, I am sure we should not take health for granted. We should work together for a cause with a hope for a better hope.

Aiman Tahir Laghari

Aiman Tahir Laghari is a microbiologist and scientific research enthusiast. Currently, she is working as a “Content Specialist” at Healthwire.pk. She loves to read, write and share her views on Health, Wellness, Science, and general well-being.

Politics

4 Ways Tech Can Bring a Federal Infrastructure Bill to Life – ReadWrite

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Deanna Ritchie


The stimulus bill approved by the House of Representatives in late February was the first of two major budget initiatives President Biden is seeking in the opening months of his administration. The second bill, expected soon, will address the president’s longer-range objective of creating jobs by, among other things, overhauling the nation’s infrastructure.

It’s a fact that people on both ends of the political spectrum can agree on: The nation’s infrastructure is in immediate need of an update. The most recent Infrastructure Report Card from the American Society of Civil Engineers gave U.S. infrastructure a D+ rating.

As the new administration and Congress begin the process of updating the country’s crumbling roads, dams, and electrical grids, one unsettling fact looms large: no one knows exactly how the federal government will be able to solve such a large problem. Improving the country’s infrastructure will require extraordinary levels of investment and public- and private-sector cooperation.

Bassem Hamdy, CEO ofBriq, the leading financial management platform for the construction industry, looks forward to this massive undertaking but warns of potential pitfalls. “The lack of infrastructure development in many areas may be attributed to the bottlenecks existing in construction,” he says. Easing these bottlenecks is going to require tech assistance. This article will discuss how technology can help overcome the industry’s challenges and bring a federal infrastructure bill to life.

1. Digitization

The construction industry has been notorious for relying on manual and paper-based workflows for decades. That paperwork can lead to scores of errors and delays that push projects further back from their intended completion. By digitizing all information, using paper as a backup only, information can be easily shared and accessed at all times.

Hamdy acknowledges the impact technology has already had on the construction industry, noting that “Over the last 10 years, a whole host of software providers emerged, turning paper-based workflows into digital workflows, and in the process, moved general contractors specifically to the cloud.” Moving documentation from paper to the cloud has greatly impacted project efficiency in just a few short years.

While cloud storage and instant messaging have become more widespread in the industry, other forms of technology are pushing the construction world even further into the future. One example is digital contract signing, which makes it possible for documents to be verified and signed digitally, eliminating or reducing the need for paper in most situations.

2. Automation

A federal infrastructure bill might not take into account the labor gap in the construction industry. “While the construction industry accounts for over 10 million jobs in the U.S., there is a significant labor shortage to execute the projects that currently exist,” says Hamdy. “Many of the subcontractors are typically responsible for providing labor but consistently struggle to meet labor requirements, which means that projects often fall into delay and cannot meet schedule requirements.”

Certainly, opening up new jobs is a good thing, but only if skilled applicants can fill them. One way to work around the construction industry’s labor problem is through automation. This could take the form of modular construction (think factory-produced or 3D-printed facades) or the digitization of planning, design, and management processes. Even bricklaying or road paving could be automated.

When automation lightens the workload, it frees up the construction industry’s scarce human workers to perform the tasks only they can do. One further upside: the savings that result from implementing automation could improve the industry’s often razor-thin profit margins.

3. Reduced Overhead and Improved Financial Planning

Even though the construction business is very profitable in certain areas, contractors inevitably face risks inherent to large-scale projects. Robust financial planning capabilities enable them to assume such risks and take the necessary precautions to ensure projects are successful.

Financial technology (fintech) allows contractors to more easily develop budgets and track expenses without an extensive finance background. Predictive modeling and analytics enable more accurate forecasting of cost to completion, while streamlined workflows reduce overhead costs. Both functions will help contractors keep projects within their designated budgets.

Some examples of fintech in action can be found at Harper Construction and Wescor, two companies that have seen massive savings by working with Briq. The technology has added the power of automation as well as additional tools necessary to improve financial analysis and workflows.

4. Data Analytics for Current Projects

Data provides insights for calculated decisions on how to proceed with discrete projects and the day-to-day running of their businesses. “The most important thing a contractor can use technology for is in the management of their cash flow,” observes Hamdy. Data can inform everything from the most cost-effective material choices to the most productive hours for employee scheduling.

Data analytics also helps contractors think bigger picture. “Contractors will embrace intelligent financial forecasting, data analytics, and predictive modeling to better anticipate risk,” Hamdy predicts. And as important as it is to anticipate and brace for potential risks, data analytics can also act like a compass pointing toward new opportunities. Pinpointing growth zones before they explode allows construction companies to tap infrastructural gold mines before the space gets too crowded.

The best of tech is yet to come, but what is available today in the construction sector can bring a federal infrastructure bill to life. In fact, it would likely be impossible to carry out such ambitious plans without leveraging technology in these four ways.

Deanna Ritchie

Managing Editor at ReadWrite

Deanna is the Managing Editor at ReadWrite. Previously she worked as the Editor in Chief for Startup Grind and has over 20+ years of experience in content development.

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Is 2021 the Year of Digital Transformation? – ReadWrite

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Frank Landman


While all large and successful organizations have already gone through significant digital transformation, 2021 may be the year that small and medium-sized businesses dive in headfirst. Are you ready to join the fold by embracing the next iteration of the business world?

What is Digital Transformation?

Digital transformation has been called a lot of things over the years. And while some would argue that it’s nothing more than a buzzword, those who are involved with it know that it’s more than conceptual. When executed with vision and precision, it can revolutionize a business from the inside out.

In the simplest form, digital transformation can be described as the process of leveraging the correct blend of digital technologies to modify existing business processes and/or create new ones. The objective of digital transformation is to enhance the customer experience and establish simpler, more cost-effective systems that streamline every aspect of value creation.

As industry thought leaders often say, digital transformation begins and ends with the customer. When businesses recognize and follow through on this idea, they can expect to yield an array of benefits, including:

  • Greater efficiency. Think about the bottlenecks in your business – the things that slow down processes, frustrate employees, and prevent you from reaching your full potential. In many cases, technology is involved. And if we dig a layer deeper, we’ll find that these technologies are outdated and/or being improperly leveraged. The beauty of digital transformation is that it allows you to fight through these bottlenecks and speed up your business through greater efficiency and output.
  • Better decision-making. It’s not enough to have data. You need to know what to do with that data. Digital transformation ensures you’re collecting and interpreting data correctly, which allows you to improve decision-making and guide your company in a better direction.
  • Enhanced customer satisfaction. Research from Gartner shows that more than 81 percent of companies are competing primarily on customer experience. And as we said on the front end of this piece, digital transformation is ultimately about the customer. By enhancing customer satisfaction, businesses can cultivate loyalty and squash the competition.
  • Increased profitability. An impressive 56 percent of CEOs say digital improvements have helped them increase revenue in the past. And as we move forward into a world where digital transformation becomes even more integral to the health and well-being of organizations, we’ll see this number grow even more.
  • Superior company culture. While customers may be the focal point, digital transformation has a positive impact on employees as well. Over time, this emphasis on digital transformation fosters a superior company culture that reduces turnover by elevating retention.

Identifying and understanding these benefits provides some context as to the value that digital transformation provides. The only question is, are you doing what it takes to yield these advantages?

6 Strategies for Seamless Digital Transformation

Digital transformation doesn’t happen overnight. It takes months and years of proper planning and careful execution. However, you can begin experiencing positive results almost immediately. Here are a few tips to help you do just that:

1. Gain Top-Down Buy-In

There is no digital transformation without comprehensive buy-in from all organizational stakeholders. And more specifically, you must begin the process with buy-in from the C-suite.

Research from McKinsey & Company finds that companies who engage the chief digital officer (CDO) at the beginning of the process are 1.6 times more likely to report successful digital transformation on the back end.

Achieving buy-in requires you to be knowledgeable and articulate in your messaging, but it shouldn’t be difficult. If you do a decent job explaining the benefits of digital transformation, the C-suite will have every reason to support the strategy.

The bigger challenge, per se, is that you’ll have to reaffirm the buy-in continually. In most C-suites, approval is not a one-and-done idea. You’ll need to show momentum and progress through objective data. Be prepared to document the results every step of the way.

2. Assign a Point Person

Don’t be fooled into thinking you can roll out an entire digital transformation strategy with a hodgepodge team of people who already have their hands in a dozen other duties and responsibilities. If you want to be successful with your approach, you should find someone who can lead the way. This may look like hiring a new person for the job or reassigning someone. Whatever the case, be sure to practice discernment.

There are a few key characteristics to look for, including a comprehensive understanding of the digital marketplace, as well as a personality that’s conducive to building rapport and moving others to action.

“For business leaders driving digital transformation, they must be able to lead change and communicate a vision to superiors, peers, direct reports, and users,” mentions Box, a leader in the digital transformation space. “They must understand the impact of a new business model. At the same time, They have to be adept at working with IT managers — explaining the big picture and negotiating specific requirements from IT.”

This person won’t be in charge of executing every element of the strategy, but they will be the ones championing the cause. Everything flows from this person, so get it right!

3. Establish Clear Vision

Your “point person” will be in charge of helping to clarify and communicate the vision for your digital transformation strategy. It’s more important that your vision is comprehensive than catchy. It should be a holistic yet specific idea that considers every aspect of the organization. This includes:

  • Branding
  • Marketing
  • Sales
  • Tech stack
  • Performance
  • HR
  • Budget and operational costs
  • Expected Outcomes
  • Stakeholder impact
  • Etc.

Your vision essentially amounts to a digital roadmap for the future. It explains where you’re going and which aspects of your organization the strategy will touch. (Which should end up being every department, element, and asset.)

4. Evaluate Current Gaps

Take a look at your current technology stack/processes and contrast this with where you want to be in six months, a year, or three years from now. Consider where there are opportunities to pivot and improve, as well as where you’re coming up short. These are your gaps.

Technological and process-based gaps are where the opportunities for significant digital transformation exist. It’s not just about replacing legacy systems and doing away with obsolete processes that no longer produce the results you need. You need to rethink your approach to certain areas of your strategy – like marketing and sales – and imagine what these areas could look like in a perfect world.

As always, think about these gaps through the eyes of the ideal customer. Every digital initiative should support the customer in specific ways. If an “improvement” happens at the customer’s expense, it’s not true digital transformation. It should start by enhancing the customer experience, then (and only then) should you consider the internal impact.

5. Set the Appropriate KPIs

Every organization goes into a digital transformation strategy with the hope that it’ll work out, but there’s a difference in hoping and knowing what’s actually happening. The best way to evaluate the success of your strategy is to set objective measurements ahead of time. Well-developed key performance indicators (KPIs) with pre-defined benchmarks give you something to measure against.

Setting KPIs begins with figuring out what you want to measure and then building from there. If, for example, you’re trying to measure the success of a new application that you’re introducing to your user base, good KPIs would include: daily active users, ratio of repeat to new users, conversion rates, abandon rates, and average time spent on the app.

Is the goal to evaluate customer experience based on a new onboarding process or customer loyalty program? Metrics like customer satisfaction (CSAT), customer effort score (CES), customer loyalty index (CLI), and sentiment analytics are insightful.

User engagement is a fun one to track. You have options such as net promoter score (NPS), traffic sources, customer satisfaction index, bounce rate, and exit rate.

If it’s the reliability of IT systems that you’re interested in measuring, you may keep an eye on specific metrics like uptime, mean time to failure (MTTF), mean time to resolve (MTTR), and mean time before failure (MTBF).

Other large-scale KPIs that touch various aspects include employee performance, innovation, operational performance, and financial performance.

6. Beware of the Shine

It’s tempting to become mesmerized by the shine of new tech and innovation. And with so many different tools and applications being released on a regular basis, it’s difficult to differentiate between the ones that have the potential to be useful and the ones that are a waste of your energy and resources. Be diplomatic in your decision-making!

Where is Your Focus?

Every digital transformation strategy will have a unique flavor. And while it’ll look a bit different in execution and application, many of the same underlying principles are present across the board. For best results, study what others are doing and view their approaches through the lens of your customer and your business. Your roadmap lies somewhere inside these lines.

Frank Landman

Frank is a freelance journalist who has worked in various editorial capacities for over 10 years. He covers trends in technology as they relate to business.

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When Will Chatbots Become Better Than Humans? – ReadWrite

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Nate Nead


How often do you have full conversations with chatbots? It might happen more than you think. 

These days, millions of businesses are employing chatbots for sales, customer service, and dozens of other functions, giving people the fluidity and directness of conversation without requiring an actual human agent to step in

Some of the advantages of this move are obvious; if a chatbot can automatically answer basic customer questions, you don’t have to hire a person for the role. You may also see a faster response time, greater consistency, and no fatigue or frustration. 

But if your intuitions are in line with the average person’s, you’ll instinctively feel like chatbots aren’t quite at the human level yet. 

So is this intuition true? And if not, could chatbots ever become better than humans? When can they do it? 

What Constitutes “Better”? 

These are complicated questions. They’re hard to answer in part because the utility of chatbots is so diverse; you can use chatbots to field customer service questions, generate leads, or even provide direct services to paying clients in some cases. 

But these questions are also difficult because we need to acknowledge what we mean by “better.” What makes a chatbot better than a human? 

There are several dimensions in which a chatbot could hypothetically be better than a human being, and in some of those dimensions, chatbots are already objectively superior. 

Consider: 

  • Cost efficiency. In terms of overall cost efficiency, there’s no comparison. Chatbots are irrefutably more cost efficient than their human counterparts. You’ll need to pay people hourly, or pay them an annual salary, for them to execute conversational tasks for 8 hours a day – plus, you’ll need to pay to train them. While chatbots do carry upfront costs (especially if you’re building a chatbot from scratch), they easily pay for themselves since they function automatically, 24/7. 
  • Availability. The availability factor is another consideration. Human beings get tired. They get hungry. They get emotionally exhausted. But this isn’t so with chatbots. True, you can compensate for human limitations by keeping people on rotating shifts, but there’s no true substitute for the 24/7 coverage that chatbots can provide. 
  • Range of service. When it comes to range of service, human beings are real contenders. Modern chatbots can be trained to cover a wide range of topics and help customers with a wide range of issues – but it all needs to be programmed and it all needs to be predictable. Human beings are still much better at handling unexpected situations and improvising; the artificial intelligence (AI) that dictates chatbot behavior isn’t general enough to support this. 
  • Range of emotion. The emotionlessness of chatbots can be an advantage; they never become frustrated, offended, or impatient. However, many people want genuine compassion or empathy when they’re engaging with an agent – especially in certain applications. For now, human beings are better at expressing emotion and giving people a genuine, “human” experience. 
  • Training and preparation. We also need to consider the training and preparation required to get a human being or chatbot up to speed. To prepare a human for a role in customer service, sales, or a similar area, you’ll likely need to spend a few days, or even a few weeks training them. Programming a chatbot can take even longer, especially if you’re designing one from scratch; but with the chatbot, you’ll never have to worry about turnover or retraining new people. Additionally, you may have to train an entire team of human beings, but you’ll only have to train one chatbot. 
  • Communication skill. Communication skill is often at the heart of this debate. Are chatbots capable of understanding what their conversational partners are saying? Can they respond articulately and completely? The short answer is yes. As we’ll see, modern chatbots are incredibly semantically advanced. 
  • Consumer preference. Currently, consumers overwhelmingly prefer speaking to a human over a chatbot. While consumers do prefer self-service most of the time, most people don’t like the idea of trying to express their thoughts and concerns to a robot. For this reason, human beings are still better – and will likely keep this advantage for the foreseeable future. 
  • Secondary benefits. There are secondary benefits to both human beings and chatbots. For example, human beings can learn from their conversations with customers and provide qualitative feedback you can use to improve your business. But with chatbots, it’s very simple to gather data directly from conversations, and analyze those data to form objective conclusions about your business’s position. 

The Turing Test and Eugene Goostman 

For many consumers, the true test of whether a chatbot is better than a human being is whether it’s at least indistinguishable from a human. In other words, are its linguistic capabilities strong enough that they could be mistaken for an actual human? 

This is, essentially, the Turing test – a test of a machine’s ability to demonstrate intelligent behavior, devised by Alan Turing in 1950. A machine is said to “pass” the test if humans consistently struggle to distinguish between a real human and a sufficiently competent machine. 

Chatbots have been capable of passing the Turing test as early as 2001, when the chatbot known as Eugene Goostman was developed. The Goostman bot emulated a 13-year-old Ukrainian boy, and could carry out simplistic, yet linguistically diverse conversations. Participants were unable to distinguish the bot as being a machine, though there are some limitations to consider here – for example, 13-year-olds aren’t expected to carry out conversations as sophisticated as fully grown adults. 

That said, we’ve technically had chatbots that rival human conversational ability for 20 years. Is this enough to qualify them as “better” than human, given their other advantages? 

The State of AI-Based Chatbots

The most advanced chatbots of the modern era are robust and highly useful. Microsoft and Google have demonstrated technology capable of understanding human speech on par with human error rates. The latter has also demonstrated a chatbot that can literally make phone calls and make rudimentary small talk when carrying out basic tasks like setting appointments. 

Other chatbot platforms showcase their advanced nature with customizability; businesses and individual customers can use the chatbot platform to build the perfect chatbot for their needs, training it and testing it to hone it to perfection. 

Exploitability and Visible Weaknesses

There are also some major weaknesses in chatbots that we need to consider. For example, many chatbots have built-in bias from their developers, which prevent them from providing service equally to all your customers.

Other chatbots are programmed to learn from real people; they’re adaptive, and they evolve by studying the speech patterns of others. While this can be a source of major strength, it’s also exploitable. For example, Microsoft’s Tay chatbot functioned similarly when it was released in 2016, and antagonistic trolls were quick to “teach” it how to wield racist and sexually charged language. 

Finding a way to preserve advantages without opening exploitable loopholes is a challenge that humans don’t generally have to contend with. 

Can Humans Ever Be Replaced? 

It’s clear that chatbots are already better than humans in some regards, and they’re not far behind in others. If we hold this true, the big question becomes: can humans ever truly be replaced? 

Even if chatbots became so perfect that they were unquestionably better than human conversational counterparts (with no exploitable weaknesses), there would be a portion of the population who always prefers speaking with humans over bots. There’s no guarantee chatbots will ever get to this point, but it remains a realistic possibility. 

In short, chatbots are already better than we would have thought possible just 20 years ago. Another 20 years could make chatbots indistinguishable from humans even to the most perceptive conversationalists. But for now, it doesn’t look like humans will ever be completely out of the picture for conversational needs. 

Nate Nead

Nate Nead is the CEO & Managing Member of Nead, LLC, a consulting company that provides strategic advisory services across multiple disciplines including finance, marketing and software development. For over a decade Nate had provided strategic guidance on M&A, capital procurement, technology and marketing solutions for some of the most well-known online brands. He and his team advise Fortune 500 and SMB clients alike. The team is based in Seattle, Washington; El Paso, Texas and West Palm Beach, Florida.

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